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Buffalo Wild Wings

3.7
(1514 reviews)

Business Details

1400 N I-35, New Braunfels, TX
78130, United States
(830) 625-2549

About

Chicken Wings RestaurantSports BarRestaurant
There’s a Buffalo Wild Wings near you at 1400 N I-35, New Braunfels, TX. We’re your local sports bar and restaurant serving award-winning Buffalo, boneless, and bone-in chicken wings with 26 signature sauces and dry rubs. Enjoy burgers, wraps, sandwiches, and shareables perfect for lunch, dinner, late-night bites, or game day. Order dine-in, takeout, curbside pickup, or delivery. Catering available for parties, corporate events, and celebrations. Stop by with family, friends, or co-workers to catch live sports on our many big screens, enjoy happy hour specials, or grab a cold beer with your wings.

Location

Buffalo Wild Wings
1400 N I-35, New Braunfels, TX
78130, United States

Hours

Reviews

3.7
1,514 reviews
5 stars
657
4 stars
345
3 stars
161
2 stars
110
1 star
241

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times for food and poor service, with some servers being unresponsive or rude.

Food Quality

Many reviews highlighted that the food, particularly wings, were often served cold, overcooked, or lacking in flavor.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and overflowing trash cans.

Management Concerns

Feedback indicated dissatisfaction with management's handling of complaints and customer service issues, leading to a negative dining experience.

Positive Staff Experiences

Despite the overall negative feedback, some customers praised specific staff members for their excellent service and friendliness.
  • SM
    Samantha Martinez
    Feb 16, 2026
    1.0
    So I came in to eat with my family and food was cold and it had a bad after taste I didn’t eat it .. my daughter loves food and she didn’t even eat it either . It was slow too so I’d expected fresh hot food but no .. everything was cold and OLD !! it shouldn’t be like that server was Cool .. I will be calling guest services because I’m just as disappointed Buffalo Wild Wings is out favorite wing place . And it’s just so disappointing . I asked for the manger too but took 23 mins so we just left .
  • KP
    Kenny Phillips
    Feb 8, 2026
    1.0
    Ordered through the app and was told to be there for pick up at 730. At 815 asked what was going on and eventually just ended up canceling the order. Take out team and two girls who came out confrontational through back of the restaurant were rude as hell. Not a repeat place. Good luck and I better get my refund back.
  • JS
    Jennifer Shy
    Feb 8, 2026
    1.0
    Pre-ordered for the game tonight with a specific pick up time. Get there on-time and my food isn't ready, same issue for other people that came to pick up theirs. Waited for and hour and a half when I asked where my food was to be told my food was "stolen" and would be put in as a priority. Meanwhile, I overheard the Manager talking to the employees about customers being upset that there orders weren't ready. The Manager never talked to any customers about the issue or why the orders weren't ready. He should be FIRED immediately for talking about customers not 3 feet from where we were sitting. BWW should've known they couldn't accommodate the amount of orders taken and put a cap on the pre-orders. BiG FAIL by BWW today!
  • BD
    Brooklyn Denning
    Feb 1, 2026
    1.0
    Waited almost 45 minutes for our food and when it came out it was lukewarm. Two couples arrived after us and yet they were served their food before us. Half of the staff is sitting at a table eating, drinking and cutting up while the customers wait almost an hour for their food. Food was good aside from being cold. Only recommend coming here if you have time to spare waiting to be served.
  • NN
    N/A
    Jan 30, 2026
    1.0
    They have the worst service I have ever seen. The prices are ridiculous for what you get. Alot of the food comes out cold. They will tell you to complain on their website so reviews like this get "swept under". When you review on the website you get No compensation. No refunds. This company is falling apart.

Frequently Asked Questions About Buffalo Wild Wings

What are Buffalo Wild Wings’ most popular menu items?

Our fan favorites include traditional and boneless wings with 26 signature sauces and dry rubs, burgers, wraps, sandwiches, and shareable appetizers perfect for game day.

Does Buffalo Wild Wings offer delivery or takeout?

Yes! Order online or through our app for delivery, curbside pickup, or takeout from your nearest Buffalo Wild Wings.

Brand Certified Facts from Buffalo Wild Wings

Buffalo Wild Wings partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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