Arby's

4.1
886 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1395 S Interstate 35, New Braunfels, TX
78130, United States

Hours

Reviews

4.1
886 reviews
5 stars
463
4 stars
201
3 stars
106
2 stars
44
1 star
72

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Several customers noted the dining area and restrooms were clean, although some reported unsanitary conditions.

Customer Service

Feedback on customer service was mixed; some praised friendly staff while others reported rude or unhelpful interactions.

Food Quality

Food quality received positive remarks for being fresh and tasty, but there were complaints about cold or improperly prepared items.

Wait Times

Many customers experienced long wait times, particularly in the drive-thru, leading to frustration.

Pricing

Customers expressed concerns about high prices for meals, with some feeling the value did not match the cost.
  • TR
    t ramirez
    Dec 26, 2025
    4.0
    I enjoyed the service here...It was fast and efficient.I did order potato cakes, which required me to go park in the front..But that was not a problem at all.The food was fresh and tasted great! i'll definitely be back
  • JJ
    James
    Dec 20, 2025
    1.0
    Why do employees act like the Arby’s sauce comes out of their paycheck. I’ll order multiple meals for family. Ask them to please put Arby’s sauce in the bag. Third time in a row. No Arby’s sauce. And I always end up having to pull around and wait. So I asked the guy did you get the Arby’s sauce. Oh yes it’s in the bag. Is what he said.
  • RF
    Rand Fisher
    Dec 17, 2025
    5.0
    Was drive thru Quick. Food met our expectations.
  • CM
    Chad Moore
    Dec 9, 2025
    5.0
    Super clean dining room. Greeted as soon as I walked in. Mens restroom was remarkably clean. Served fresh items, (not from under a heat lamp).
  • DD
    Djena Diallo
    Dec 4, 2025
    1.0
    Hellooooo every one, Arby's is the worst place as a fast food place I have ever been to. Let me tell you why. I never do drive in order because it has never been my thing and I'm just too nervous to order. I would rather order via doordash, or GrubHub or something similar. In this case I should have gone inside maybe it would have been different. Anyways, only reason why I went to Arby's was order my little brother some food so he could eat at school and not feel left out. Other parents bring their children food to the school so they could enjoy so why not him just this once in passing. So me driving in to the drive thru lady says take your time and let us know when you're ready to order, which I truly appreciated and it gave me time to look at the menu. I ordered a hamburger and curly fries as a meal with the new meat that Arby's which now has and it's not worth ordering at ALL that also came as a meal. The woman then asked me to go to the second window which I did, that's where I paid and handed me the two drinks, then asked me to go park in the parking lot which I did. Then I sat there in my car for a good 15-20 minutes waiting. Mind you this is at 9 am and the place is not packed and there's barely anybody there to be that busy. McDonald's is wayyyy busier than them and I still get my good fairly quickly despite being packed. To top it all, what frustrated me even more was the customer service. If she had said thank and I apologize for the wait time I wouldn't have been angry. But noooo she looked angry and handed me my food and the other lady just stared me down as if I had a problem with her. It baffled me how people are. As in you have a job why don't you treat others right. At the end of the day, make what you are doing something that you enjoy otherwise find yourself another job instead of being miserable at it and the atmosphere around you is also miserable.