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Arby's

4.1
(885 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1395 S Interstate 35, New Braunfels, TX
78130, United States

Hours

Reviews

4.1
885 reviews
5 stars
463
4 stars
200
3 stars
104
2 stars
44
1 star
74

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported problems with order accuracy and slow service, particularly in the drive-thru.

Food Quality

Mixed reviews on food quality, with some praising specific items while others reported issues like cold food and incorrect orders.

Cleanliness

Several reviews highlighted cleanliness issues in the dining area and restrooms, with some customers expressing concern over hygiene.

Staff Attitude

Customer service experiences varied widely, with some praising friendly staff while others reported rude or unprofessional behavior.
  • AS
    Allen's Foundation Solutions
    Feb 20, 2026
    5.0
    Good for a quick bite
  • DR
    Donna Robles
    Feb 20, 2026
    1.0
    I went through the drive thru. I purchased the 7.99 3 box with the fish sandwich. I opened my sandwich, it was dry no tater sauce in it. The lettuce was brown and nasty. I called this location. All they said we'll check the lettuce. I didn't get an I'm sorry or would like another one, Nothing.
  • DW
    Diane Wiser
    Feb 19, 2026
    5.0
    Friendly service. Store was very clean. Food was hot, fresh and delicious! We will be back
  • AW
    Ashley Wicht
    Feb 16, 2026
    5.0
    The Employees are super sweet and the dessert egg rolls are very good!
  • BB
    Ben
    Jan 16, 2026
    1.0
    I don’t eat at Arby’s that often, but I just saw they had a new ‘Italian Beef Dip’ sandwich that had peppers on it. I figured I’d give it a try. So my son and I went through the drive thru and ordered 2 buffalo chicken sliders, an order of curly fries and the Italian Beef Dip sandwich. The lady at the window was super polite. She hands us the bag and off we go. We make it to the parking lot when we realized the only thing in the bag was the Italian beef sandwich. How could they mess up such an easy order. At this point I’m not happy. It’s not very hard to fulfill a $22 order. I go in and explain that I’m missing half my order. I said that “it’s not that hard to make sure an order is complete.” I shouldn’t have to drive off missing most of my food. Ethen, who I’m guessing is the manager, starts arguing with me and says “we have new employees.” “They’ve only been here for two days.” First off, I don’t need to know that. Second, why are you arguing with a customer when you know you’re in the wrong. And last, if they are that new and inexperienced, why aren’t you checking their work? This isn’t my fault. Own up to it. Ethen is clearly out of his league as a manager. Very disappointing. And if that wasn’t enough, when I get home, I open my Italian beef sandwich only to find out it’s just a roast beef sandwich with a small amount of meat and non melted cheese. It looks nothing like the picture. It didn’t even have the peppers on it. I paid $8.00 for this thing. Look at my pictures of what I ordered vs what I got. This store needs some help and Ethan needs to learn customer service.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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