Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported consistent issues with incorrect orders, including missing items and wrong food.
Customer Service
Feedback highlighted a lack of professionalism and rudeness from staff, with several customers expressing frustration over poor communication.
Food Quality
Several reviews mentioned issues with food quality, including cold items, poor cooking practices, and unsanitary conditions.
Service Speed
While some customers praised quick service, many others experienced long wait times and delays, particularly with mobile orders.
Cleanliness
Multiple reviews pointed out cleanliness issues, including dirty tables and bathrooms.
MC
Mister Cee
Feb 8, 2026
5.0
Fantastic staff. Well managed facility <3
SP
Shannon Phillips
Feb 6, 2026
2.0
The Navasota location has some of the NICEST, SWEETEST, MOST PLEASANT and WELL-MANNERED employees, yet some of the worst service, unfortunately. My orders are ALWAYS wrong! I actually go thru the drive-thru a minimum of 3 times a week. (I should have stock in McDonald's lol.) Ms. Sharon was a 100% ABSOLUTE JOY to see and to hear at the window and at the drive-thru order box. She was, as well, a fantastic influence on the younger people there. There are a multitude of awesome employees that have been there a very long time and I'm super glad. Sorry, I do not know their names.) But I just DON'T understand why my orders are ALWAYS wrong and usually sloppy. But, I don't have a lot of options on the way home from work and my family loves the food so I will continue to go there. I don't know what happened to Ms. Sharon, but BRING HER BACK! 😉 She is a ray of sunshine!!!! God bless her! She is going to be a model employee zbd an asset wherever she is or goes!!!
SY
Savannah Young
Jan 26, 2026
1.0
This was an absolute disaster from start to finish. We placed a DoorDash pickup order before 10:30 while breakfast was STILL being made. In the past, we’ve shown up around 10:25 and had no problem getting breakfast, so canceling our order makes zero sense. To make it worse, they canceled it without telling us until we arrived. When I called up there, I was yelled at by the person who answered the call. Listen to it yourself.
Since nothing else was open, we were forced to order lunch. Somehow that went just as badly. We received ZERO sauces. When we asked, the employee at the window gave us two and insisted the rest were “in the bag.” They were not. If they were, we wouldn’t have asked. On top of that, the order was wrong.
No communication, no accountability, and sloppy service all around. This location seriously needs to get it together.
KK
Kr0OfficialTV
Jan 20, 2026
2.0
Forgot my hasbrowns. Again.
HH
Hunter
Jan 15, 2026
1.0
I’ve stopped by this location a few times and the chicken nuggets have been so nasty. It’s obvious that they don’t change their cooking oil because you can’t taste it.
100% avoid
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