Service Issues
Customers frequently reported long wait times, incorrect orders, and rude staff, leading to a negative perception of service quality.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about overcooked items, incorrect orders, and a decline in portion sizes.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness, indicating that not all interactions were negative.
Mobile Ordering Problems
Several customers experienced issues with mobile ordering, including long waits and unavailability of items, contributing to frustration.