Service Speed
Customers consistently reported extremely long wait times for food and drinks, often exceeding 20-40 minutes, even for simple orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food, leading to customer dissatisfaction.
Food Quality
Several customers noted that the food was often cold, burnt, or not prepared as requested, contributing to a negative dining experience.
Staff Attitude
There were multiple complaints about rude or unprofessional behavior from staff, particularly in the drive-thru and during order fulfillment.
Management Issues
Reviews indicated a lack of effective management and training, with suggestions that the location needs better leadership to improve service quality.