Subway

4.1
424 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Mount Vernon Subway® Restaurant at 215 E. I-30 N. Service Rd. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
215 E. I-30 N. Service Rd., Mount Vernon, TX
75457, United States

Hours

Reviews

4.1
424 reviews
5 stars
205
4 stars
108
3 stars
74
2 stars
9
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness and professionalism, others are criticized for poor attitudes and slow service.

Food Quality

Food quality varies significantly; some customers report fresh and tasty sandwiches, while others mention stale bread and unsatisfactory ingredients.

Cleanliness

The store is generally noted for its cleanliness, with many customers appreciating the well-maintained facilities.

Pricing

Several reviews express concerns about high prices, suggesting that the cost of items is perceived as inflated.

Staff Efficiency

There are complaints about slow service during busy times and at night, with some customers experiencing long wait times.
  • MS
    Mathew Sinclair
    Oct 14, 2025
    1.0
    Providing excellent customer service requires patience. When a customer approaches to look at the menu, they’re not always ready to order right away. Instead of showing frustration, a simple phrase like: “Whenever you’re ready, I’ll be happy to take your order.” shows courtesy and attentiveness. We understand that sometimes there are other customers waiting, but even in those situations, there are polite ways to handle it. For example, you can say: “Would it be okay if I help the next customer while you decide?” This demonstrates respect, empathy, and consideration for both the customer who is still deciding and the one who is ready. However LORETA DAVIS, your attitude showing frustration or bad mood when a customer doesn’t know the name of an item or struggles to read the menu reflects a lack of professionalism. Customer service should always be taken seriously, as it is what makes customers want to return. Even if, in a truck stop environment, many customers might not come back or might take a long time to return, every interaction matters. In the end, it’s you as a person and representative of the business who leaves a lasting impression.
  • TB
    Taylor Blair
    Jun 1, 2025
    2.0
    Throughout the years I have been frequenting this exact Subway and I have always had nothing less than excellent service and food up until tonight when I asked for 3 different menu items and I was told that they had none of the above, to the point where I walked away. As I was exiting the building, I was told that "I didn't have to be rude about it" this experience (which I have never had until now) kind of took me by surprise. I will still continue to be a valued customer of at least 5 years, but will not be disrespected by a new hire with an attitude. Cont. 1:14AM 6/2. The very next night after. The same woman was working. She looked at me and said "We still don't have meatballs" as to which I replied, "I will be getting something else" to which SHE replies with "I'm not going to serve you" she will be getting reported to anyone and everyone I can. She does not belong in customer service with her kind of attitude. I genuinely hope she loses her job.

Frequently Asked Questions About Subway

Where is Subway in Mount Vernon located?

Subway is located at 215 E. I-30 N. Service Rd., Mount Vernon, TX 75457 inside Love's Travel Stop #279.

What types of meals does Subway at Mount Vernon offer?

Subway serves breakfast, lunch, and dinner with options including Footlongs, 6” sandwiches, wraps, and salads.