McDonald's

3.4
1918 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2002 N Jefferson, Mount Pleasant, TX
75455, United States

Hours

Reviews

3.4
1,918 reviews
5 stars
618
4 stars
425
3 stars
342
2 stars
148
1 star
385

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling disrespected and ignored.

Order Accuracy

A significant number of customers reported issues with incorrect orders, including missing items and wrong food.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about the freshness and quality of items served.

Cleanliness

While some customers noted that the bathrooms were clean, others reported unsanitary conditions and a messy dining area.

Management Issues

Feedback indicated poor management practices, with customers feeling that staff were not properly trained or supported.
  • EM
    Eddie Menard
    Oct 26, 2025
    1.0
    not a very good experience, and the service was the worst i’ve had in a while. general manager was very rude and disrespectful, which is never a good sign for the staff.
  • LM
    leslie mejia
    Oct 24, 2025
    1.0
    This was honestly the ugliest customer service I’ve ever experienced at a McDonald’s. Every single employee I dealt with was rude, disrespectful, and unprofessional. They acted like helping customers was a bother to them. I’ve never been treated this poorly at any McDonald’s before — definitely won’t be coming back to this location. Looks like every review says the same thing. SITUATION NEEDS TO BE ADDRESSED
  • MP
    Melissa Playstation
    Oct 22, 2025
    1.0
    Today was just the icing on the cake for this place. I'm usually pretty understanding and just roll with it, but sorry I'm done. I used to eat lunch here everyday same thing and yet something was always messed up. Forgot the cheese on my sandwich, forgot the fries, or forgot the sauce. Well today my mom goes through the drive thru for me because I dont have the time today. She orders 2 sandwiches, two small fries, and a side of Chile sauce (mind you it's a new sauce so you have to pay for it). No cheese on either sandwich and no sauce. And to top it off, there were only 3 cars in the drive thru so it's not like they were swamped. This reflects poorly on the managerial staff because you obviously aren't training your employees to read a screen correctly or you aren't training them to actually put the order together correctly. Your patient experience is lacking as well. But thats every McDonald's these days. The drive thru worker is always rushing you to get your order then acts like its an inconvenience if you order more. GET YOUR ACT TOGETHER or you're going to lose business.
  • KK
    Kits
    Oct 20, 2025
    1.0
    Receiving my cookies they were cold and hard. The african lady in all black clothing had a rude demeanor and they didnt give me fresh cookies, it seems like they heated the same cookies in a microwave. Dismissively threw the cookies on the counter instead of handing it to me.
  • MB
    M B
    Oct 18, 2025
    1.0
    We went through drive-thru. We ordered a shake with our meal, and got charged for a shake. When we got to the window, we were told shakes were not available. Replaced it with a small coke. I asked for a refund for the difference, and was told repeatedly that was not going to happen. I HATE being lied to and stolen from. The coke was so clear you could see through it.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Mount Pleasant, TX?

McDonald's in Mount Pleasant, TX is open Monday through Thursday from 5:00 AM to 11:00 PM, Friday from 5:00 AM to 4:00 AM, Saturday 24 hours, and Sunday from 5:00 AM to 11:00 PM.

Does this McDonald's location have a drive-thru service and what are its hours?

Yes, this McDonald's offers a drive-thru service open Monday through Thursday from 5:00 AM to 11:00 PM, Friday from 5:00 AM to 4:00 AM, Saturday 24 hours, and Sunday from 5:00 AM to 11:00 PM.