At Wendy’s in Montgomery, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Montgomery, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Customer experiences with staff vary widely, with some praising friendly service while others report rudeness and unprofessional behavior.
Food Quality
Many customers complained about cold, stale, or improperly prepared food, with several noting that items were missing or incorrect.
Service Speed
Numerous reviews highlighted long wait times for food, both in-store and for mobile orders, leading to frustration among customers.
Cleanliness
Several customers reported unsanitary conditions in the restaurant, including dirty tables and restrooms.
Positive Experiences
Despite the negative feedback, some customers had positive experiences, enjoying the food and service, particularly from specific staff members.
CC
CRC
Dec 2, 2025
5.0
Really like the staff currently at this location! Happy and energetic. They are extremely friendly and kind, makes for a good atmosphere. They were out of what we originally wanted but their alternative suggestion was good.
ST
Steve Townsend
Dec 1, 2025
1.0
Extremely rude staff. They yelled at my 8 year old daughter for asking for a straw... a freaking straw! The food took over 30 min, and when it came out, it was so cold and old, I am confident it was from at least 1-2 days old. How in the world does it take 30 min to give us scraps that are not even edible from earlier in the week? Hands down, the worst fast food restaurant I've visited in 32 years of life.
JA
Jose Arciles
Oct 30, 2025
1.0
The night shift costumer service and staff here really really really sucks! Making you wait for a sandwich for almost 15 mins 2nd order would be wrong 3rd there’s a African American guy there that he does not care for his job at all I asked for ketchup while on my vehicle outside after I had already waited 15+mins for my food only for him to tell me “oh you can go get it” it’s sad for the company that hire all this people that don’t even care about their own appearance while at work nothing professional about this guy never had experience that before I’m sure I’ll never be back there
JB
Jonathan Boyd
Oct 27, 2025
3.0
The meat was over cooked and even had burnt marks on edges.
Should never be served this…
please let manager know to watch for this.
AA
Angela
Oct 13, 2025
1.0
I went in and told the ladies I was missing an order of fries, I was asked what size and while I was in the middle of saying I don’t know, whichever one come in the biggie bag, a large rude woman instantly got an attitude and was basically yelling at me saying if I don’t know the size then how do I know I’m missing them.
Point is…
Horrible customer service
Will never go there again