Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Food Quality
Several reviews mentioned cold or poorly prepared food, impacting overall satisfaction.
Efficiency
Customers frequently experienced long wait times, both in-store and at the drive-thru, indicating inefficiencies in service.
IB
Illia Bielov
4 days ago
2.0
No tags for dine in, no napkins.
JJ
Johnny Santana (Fits Jay)
Feb 13, 2026
5.0
Great and fast customer service
EF
Emma Fortner
Feb 6, 2026
1.0
I placed a online order very simple, plain burger only cheese, large fry, ketchup, and 4 cookies, 1st all there was NO ketchup at all I put 10 packets on the order and not one, 2nd the plan burger had ketchup and pickles, and the cookies were hard as a rock, very disappointed I always come here and get the same thing and this was just bad!
CN
Calvin “Whuppa” Nichols
Feb 6, 2026
1.0
Tonight at 7:20pm, I waited 10 minutes at the menu screen without anyone taking my order, while the other drive-through lane was operating smoothly. I drove to the first window to try placing my order. A person who seemed to be the manager (female) and a man with long blue-green braids glanced at me, then looked away and laughed. A young woman with a headset stood at the register, looking frustrated. Despite saying "hello" multiple times, I was ignored and eventually drove off. This was extremely poor customer service. I saw other vehicles leaving too. I doubt I’ll hear anything other than the usual "call us to resolve this" response. I won’t spend another dollar at this McDonald’s and will advise others to avoid it as well.
EW
Elizabeth Williams
Jan 31, 2026
1.0
The exactly had hair in the fries made the cheeseburger with no cheese and then they took it. sandwich then they give this new but the cheese was coold