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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported issues with incorrect orders and missing items, leading to frustration.
Service Speed
Many reviews highlighted slow service, with long wait times reported in both drive-thru and in-store.
Food Quality
Customers frequently mentioned receiving cold or poorly prepared food, impacting their overall experience.
Customer Service
Mixed feedback on staff friendliness, with some praising helpfulness while others reported rudeness and language barriers.
Cleanliness
Several reviews noted unsanitary conditions, particularly in dining areas and restrooms.
LG
Lynnette Garza
Feb 1, 2026
1.0
I placed my order and when i got there the resraurant was closed so i tried to cancel the order with no luck my card had already been charged. I reached out the following day to let them know what had happened and they told me they would issue the refund it has been over a week amd i have not gotten a refund so i reached out to customer service and they keep going back and forth telling me the restaurant will reach out but i have not gotten a single call from them my bank says there is no refund in process either.
AG
Austin garcia
Jan 30, 2026
1.0
If you use your credit card beware an d check your receipt. I ordered 2 $5 meals for the kids. Later I was checking my bank transactions to see what came in and realized they charged me 20 for that meal . So I looked at the receipt and it had 1 large Big Mac and 1 large 2 cheese burger meal ? But when I got my meals they were the $5 meals. So if they gave me the wrong ticket when I got to the second window they should have gave me the wrong meals , ? But they were the correct meal? Common sense makes me believe someone has got a little scam going on pocketing money which was about $9 from me and no telling what they got by the end of the night. Also tried calling but they kept hanging up on me I don’t think they care about the customer or review, I plan on leaving a post on Facebook so the people of Monahans know something is not right and someone could be stealing from the customers
DW
D’laney Woody
Jan 18, 2026
1.0
Forgot about my order waited over 30 minutes till they finally said something to me
DL
Dealz Lady
Jan 16, 2026
1.0
No one wants cold food McDonald’s!
Cold quarter pounder with cheese is not tasty!
KM
Kirk Murphy
Jan 13, 2026
3.0
This is just McDonalds in general. The food is okay. I HATE the ordering kiosk. Why can't I order from a person?
The staff we dealt with were nice
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