McDonald's

3.3
1679 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Location

McDonald's
9955 Highway 6 S, Missouri City, TX
77459, United States

Hours

Reviews

3.3
1,679 reviews
5 stars
616
4 stars
289
3 stars
221
2 stars
121
1 star
432

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive.

Wait Times

Customers frequently reported excessively long wait times, often exceeding 30 minutes for orders.

Food Quality

Many customers complained about receiving cold or incorrect food orders, with some items being stale or poorly prepared.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and floors.

Management Issues

Feedback indicated a lack of effective management, with staff appearing untrained and disorganized.
  • SE
    Sharon E
    1 day ago
    5.0
    Waited too long for an apple pie. It was over 20 staff members on duty. I still had to come back into the restaurant to find out this pie I been waiting on. Was even offer a free soda for my wait.
  • AC
    Arletys Rodriguez. Cayol
    Jan 2, 2026
    1.0
    Super mal que te atienden una espera insoportable mala educacion saludas y ni te responden el saludo solo estan atras hablando y hablando y los que estamos esperando la comida ellos ni nos atienden No tecomiendo este lugar ni para drive thru
  • JV
    Jonae Vaulx
    Dec 23, 2025
    1.0
    came in here to take my kids on a outing and the restaurant was filthy !!! every single table was nasty. they had 5 people working and nobody was attending to the lobby. food in every table . the floor was visibly dirty. i asked to speak to the manager and he told me that the person designated to clean the lobby didn’t want to do it
  • EE
    elbasonnier123
    Dec 21, 2025
    1.0
    I played online order. It was around 6:08 AM I went through the drive through because I asked an employee if I could pick up my order. He disregard me when I went through the drive through. I got wrong information, and I was sitting in the lane for a long time before I got my food. Then, when I received my food, I had to keep hunking to receive a straw, very bad customer service.Everybody in the district seemed to be very confused.They need better management.
  • SJ
    Siani Jones
    Dec 17, 2025
    1.0
    I decided to order through the mobile app after I got off of work. Around roughly 8:45 I pulled up to the drive-through and whoever was on the mic. I could barely hear them. I guess they repeated themselves and said. “ Do you have a pick up order or nah” Well, excuse me that They were mumbling unintelligibly at first, so of course I didn’t understand what they said. Waited In the drive-through. Finally pull up to the second window. These dudes are just looking at me not even asking questions. We’re making a clear eye contact did not ask. Did you have the mobile order or anything so I’m sitting in this drive-through for seven minute Finally, someone decides to speak to me and I tell them I have a mobile order and I have a have a code Three of the guys look so confused when I told them my mobile order in the code and they’re like did you have this? No, I did not and they grabbed my bag so basically my bag of food just been sitting there this whole time. My fries were cold so I was angry, but I was so hungry And they forgot my sweet-and-sour sauce on top of it. Customer service I know it’s a McDonald’s and I shouldn’t expect much but I never had such lazy not communicative customer service from any McDonald’s. While It is McDonald’s and I am not expecting top-of-the-line service but I do expect some basic customer service that this location lacks unfortunately. I seen these reviews that customers are having the same issue. I never had such lousy customer service from any McDonald’s. You’re better off going to a different location

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's drive-through at this location?

The drive-through at McDonald's on 9955 Highway 6 S in Missouri City is open daily from 4:00 AM to midnight.

When is the McDonald's restaurant open for dine-in at this Missouri City location?

This McDonald's is open for dine-in daily from 6:00 AM to 10:00 PM.