Chipotle Missouri City is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported rude and unhelpful staff, with many experiences highlighting slow service and poor customer interactions.
Cleanliness
Numerous reviews mentioned unsanitary conditions, including dirty food prep areas and dining spaces, leading to concerns about health standards.
Food Quality
Many customers expressed dissatisfaction with the food quality, citing issues such as cold, undercooked, or poorly prepared items, as well as stingy portion sizes.
Order Accuracy
There were multiple complaints about incorrect orders, missing items, and inconsistent portion sizes, particularly with online orders.
Overall Experience
Overall, the location received a significant amount of negative feedback, with many customers stating they would not return due to the combination of poor service, cleanliness issues, and food quality.
CW
Charnade Wilson
2 days ago
1.0
Hi, I visited your restaurant last night around 7:30 PM and had a really disappointing experience at the cold toppings station. The employee helping me kept rushing me, repeatedly saying “what else, what else” after every ingredient I asked for. He also gave extremely small portions, and when I asked for more of a topping, he put it in a separate cup — something I’ve never seen Chipotle do before.
I then asked for the new sauce, and he completely ignored me and moved on to the next customer, as if I was asking for too much. I should be able to get my bowl the way I want it without feeling rushed or dismissed. This experience was unprofessional and frustrating.
I’m hoping this can be addressed so customers feel respected and heard. Thank you.
TS
Tiania Schatz
Oct 18, 2025
2.0
Chipolte has really changed, and not for the better. I went on a Sunday before and the service was very slow and the lettuce was wilted. So, I intentionally went on a week day. Very disappointed. The food was very oily and they didn't have enough fajita vegetables. In the past, when they were low, they had some available to switch out, but not anymore, and this was at lunch time. Maybe it's just this location. Either way, I won't be eating there again.
JV
John Villon
Oct 17, 2025
1.0
Came to chipotle after 4 months around 7 pm of today. Waiting in line to be severed . Realized one employee was serving all customer while the other 4 were just standing aside talking to a stranger/ friend / relative. Laughing all time while we customers are waiting for our food. Terrible service
KC
Kara Chen
Oct 16, 2025
1.0
When picking up mobile order, it took a long time and I noticed how dirty the food prep area was... Got food poisoning that night.
TV
Tiffany V
Oct 14, 2025
2.0
Staff was rude and it showed that they didnt want to be there. Our server was upset with the girl at the register and the girl at the register didnt have a clue what was going on, the other girl was refusing to help her or even talk to her. It was very awkward. Then $70 for 3 bowls that hardly had anything in them. For the price & the experience, we will we taking our money elsewhere as this isn't the first time we've had issues with the staff here.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Missouri City?
Chipotle Mexican Grill is located at 6245 Highway 6, Fort Bend, Missouri City, TX 77459, on Hwy 6 between Murphy Rd and Glenn Lakes Ln.
What are the operating hours of Chipotle Mexican Grill in Missouri City?
Chipotle Missouri City is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Missouri City offer pickup and delivery services?
Yes, Chipotle Missouri City offers both in-store pickup and delivery services.
Can I order from Chipotle Missouri City online using a mobile app?
Yes, you can order online using the Chipotle app available on the Apple App Store or by visiting their online ordering site.
What type of food and ingredients does Chipotle Missouri City serve?
Chipotle offers customizable Mexican-inspired menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.
Does Chipotle Missouri City accept credit cards and offer catering services?
Yes, Chipotle Missouri City accepts credit cards and provides catering services.
Is Chipotle Missouri City welcoming to the LGBTQ community?
Yes, the location welcomes LGBTQ customers as part of their inclusive environment.
What nearby restaurants can I visit around Chipotle Missouri City?
Nearby restaurants include Marco's Pizza for Italian food, Pei Wei Asian Kitchen for Asian fusion, and Five Guys for burgers, providing various dining options before or after your visit to Chipotle.
Are there fitness or health-related places near Chipotle Missouri City?
Yes, Martial Art Fitness Academy offers martial arts and gym services nearby, and Smallcakes Missouri City provides bakery and smoothie options if you want a treat post-workout.
What are some nearby services for health and wellness around Chipotle Missouri City?
Nearby you can find Lovett Dental and Castle Dental for dental care, and the Missoury City Clinic | Memorial Hermann Medical Group for medical services, making it convenient for health appointments around your meal.