Chipotle Mexican Grill

Reviews

• CB

  Christian Brown

  Feb 23, 2026
  1.0
  I’m a DoorDash driver and had a frustrating experience at this location on Monday around 7:00 PM. I understand restaurants get busy. I understand short staffing. I worked in restaurants for 12 years and served in the military, so I respect customer service environments. That’s not the issue here. When I arrived, I checked the self-service pickup shelf where customers are supposed to look for their names. My order was not there. I then approached the counter to let staff know I was there for a DoorDash order and waited. The order was eventually completed and placed behind the register, not on the self-service shelf. From where I was sitting, I had no visibility of it unless I repeatedly walked up to the counter and interrupted staff to ask if each bag was mine. No one said a word. I was clearly visible the entire time. Multiple employees saw me waiting. A simple “What name are you waiting on?” or “Your order is ready” would have solved the issue immediately. Instead, I had to keep watching every bag that moved and guess whether it was mine. When I followed up, I was told the order had “just arrived,” which was not accurate — I had already been there watching the process. For delivery drivers, time is income. Poor communication directly impacts our pay and delays your customers’ food. Consistency matters. If there is a self-service shelf, use it. If orders are placed behind the register, notify the driver. This is not about special treatment. It’s about basic communication and operational consistency. I hope management addresses this so it doesn’t continue affecting drivers and customers.
• JK

  Jeran Kilpack

  Feb 13, 2026
  1.0
  I haven't been to this chipotle in awhile cause of the one that opened in manvel and cause freebirds has better flavor and spice. (Worse chicken, can't take that away from chipotle). I went here recently and it was awful, like worse than school lunch food. Where did the spice and flavor in the guac go? Wasted 3$ for plain avocado. I'm kinda surprised manvel has such lower scores, they taste so much better and fresher.
• PD

  Peter Dawene

  Feb 10, 2026
  4.0
  Authentic Mexican Grill
• MM

  Melissa

  Feb 7, 2026
  1.0
  This chipotle is the slowest!!. This is my second time coming and this time I literally had to walk out. It was horrible.. food was all over the counter(easily falling into fresh food), the food was old definitely looking like in the wrong temperature zone and the rice was undercooked. Everyone was just running back and forth and couldn’t tell who the manger was ( I was trying to help and leave a little a review). I was so excited to have chipotle near me but I’ll go little ways away to the other one.
• CW

  Charnade Wilson

  Jan 19, 2026
  2.0
  The CUSTOMER SERVICE HERE IS HORRIBLE. It’s a lot of kids working. You never know who the manager is. NO ONE IS MAKING FOOD BUT THERE IS 4 people in the store …. Make it make sense. They keep walking back in fourth . One person is always cutting meat. The person who is ringing up orders is the person who is making food and the ONLY person making food. Everyone else in the back is lost in the sauce. The line is getting longer and longer and people are waiting. This is the slowest chipotle I ever been to .. I keep comming back cause it close to my house but I make sure I have nothing planned for the next hour because I WILL WAIT!!! And why do they have a now hiring sign up .. I see the same people in there every week.

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