Papa Johns Pizza

Reviews

• SB

  Sandra Binkley

  5 days ago
  1.0
  PJ's Midlo was too busy to fill our pre-order and didn't let us know. Placed online order 2/27/26 am & rcvd confirmation for next day delivery of 3 pizzas & pan cookie at 11 am. Sat at 11:10 called to see if delivery en route, reached autoanswer. Rcvd call back explaining they had a large order that morning. Asked her if she was saying we'd be receiving cold pizzas. Turned out they had not yet begun our order. Since we and our visitors had plans for the day and were now behind schedule I told her we couldn't wait any longer. At 11:45 I rcvd a call from DoorDash (apparently contacted through PJ's) re pizza order; she wasn't cancelled either. I understand things happen, but at some point within the 24 hours after I placed my order, someone at PJ's knew there would be a problem and could have called, texted, or emailed that they were unable to fulfill the order and we could have made other arrangements. Ignoring problems in the making is a poor customer service choice.
• EM

  Ernest Murdock

  Feb 18, 2026
  5.0
  Been going there for about four months now. Hadn't been to a papa Johns in around seven years. Because I had really bad pizza and service at one in Dallas.But I have to say these young people at the Midlothian store fix good Pizza,and customer service is first rate. Shyanne and Savannah know all about the current specials and deals. They weren't there and another employee was unsure,so he went and got Kalob who knows all about it too. Give them a try. Good Pizza, good prices, good service. Thanks, Jay Murdock
• QL

  Quise Lede

  Feb 18, 2026
  1.0
  People are annoying. I stood there with a few other folk pizzas just looking at us. One person asked for their order and I had to ASK for my pizza that was just sitting there. Young girl with black shirt coming back and forth to the counter like we were all window decals didn’t say anything to acknowledge anyone. Could have all been avoided by a simple HELLO ARE YOU PICKING UP. But very on brand for what I expect from this location. Do better 🙄
• KM

  Kylie May

  Feb 4, 2026
  4.0
  I prefer papa johns over pizza hut and dominoes. However, the only thing I would say that the other 2 have over papa johns, is time management. This is the 2nd time having to wait after the pick up time. I only say this, because it was around 15 minutes this time. But I will still order from here, because the pizza and customer service is good.
• BP

  Belinda Parrish

  Jan 31, 2026
  5.0
  They are Very Very fast, friendly and immediately attentive to me when I walk in. Great customer service that is hard to find these days!

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