Arby's

3.9
1373 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1501 N Hwy 287, Midlothian, TX
76065, United States

Hours

Reviews

3.9
1,373 reviews
5 stars
626
4 stars
298
3 stars
226
2 stars
82
1 star
141

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for being friendly and helpful, while others are criticized for rudeness and poor service.

Food Quality

Food quality varies significantly; while some customers enjoy fresh and well-prepared meals, others report stale or poorly cooked items.

Cleanliness

The restaurant is generally noted for its cleanliness, with several reviews highlighting the well-maintained environment.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.

Staffing Issues

Many reviews mention staffing shortages and the impact on service speed and quality, suggesting a need for better management and training.
  • MM
    MockOverdrive
    Dec 9, 2025
    3.0
    1st visit = Great! A very friendly old woman who went above and beyond to make sure I was happy 2nd visit = horrible... black teenager mumbled, got everyone's name wrong and messed everyone's orders up... Granny = 5 star Teen = 1 star Have Granny adopt black teenager and teach him customer service.
  • RB
    Ron Baker
    Dec 5, 2025
    5.0
    Got the Steak nuggets and had them cook them at 3 min instead of 4 minutes and they came out really good and not dry.
  • FF
    Fidel Flores
    Dec 2, 2025
    3.0
    To much trafic pump all way full place to small.
  • GK
    Giorgi Kobalia
    Nov 11, 2025
    1.0
    20$ it’s must be stake nuggets πŸ€¦β€β™‚οΈπŸ€¦β€β™‚οΈπŸ€¦β€β™‚οΈ
  • RG
    Robert Robear G
    Nov 10, 2025
    5.0
    Tonight I came for a late night meal. It had been a while since the last time I ate Arby's.. The attention, cleanliness, suggestive of promotion items. I was impressed.. I intend to go back soon. Thank you Arby's