Jimmy John's

4.1
341 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3201 N Midland Dr, Midland, TX
79707, United States

Hours

Reviews

4.1
341 reviews
5 stars
203
4 stars
68
3 stars
21
2 stars
14
1 star
35

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some customers praise the friendliness and helpfulness, others report rudeness and poor handling of order issues.

Food Quality

Many customers enjoy the sandwiches and find them fresh and tasty, but there are complaints about incorrect orders, food safety, and inconsistency in quality.

Speed of Service

While some reviews highlight quick service, others mention long wait times and issues with order accuracy, particularly for online and curbside orders.

Pricing

Several customers feel that the prices are high for the portion sizes and quality received, leading to dissatisfaction.
  • AB
    Andrea Barrera
    Dec 16, 2025
    5.0
    Fresh and tasty food with fast personal service. My nieces got a free cookie when they went back to the counter to buy one
  • MS
    Michelle Sutherland
    Dec 13, 2025
    5.0
    This was my first time visiting. Staff was amazing and the food was really good
  • AR
    Alejandra Rodriguez
    Dec 10, 2025
    1.0
    Directions didn’t even take us to jimmy johns 🙄
  • DP
    Dulce Padilla
    Nov 21, 2025
    1.0
    I went this past week and asked for a turkey “picklewich” and I was given a tuna one. When i went back in line to ask for a different sandwich the cashier was very approachable and polite and asked to see the receipt to confirm. The sandwich maker on the other hand got upset that I asked for the sandwich I payed for, and continued to roll her eyes at me and give me a dirty look. She continued to say to the cashier, “yeah well she can wait” when I knew I was going to wait anyway, I was very respectful and polite and even said please and thank you. It’s a shame that people work in an industry where you have to deal with human interaction and proceed to act horrendously. I was just trying to get what I originally paid for, and last I checked I did not pay to be mistreated as a customer. Point is, if you want to go to a sub place that treats you kindly, do not go to Jimmy John’s, you will be better off eating at Jersey Mikes Subway or Firehouse.
  • TB
    Tyler Burns
    Nov 9, 2025
    5.0
    Quick, fresh, and consistent. Sandwiches made right and ready fast. Clean store, friendly crew, and mobile orders always on time. Perfect for a dependable grab-and-go lunch in Midland.