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H-E-B

4.5
(3050 reviews)

Business Details

(432) 697-1471
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 3325 West Wadley Ave in Midland, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
3325 West Wadley Ave, Midland, TX
79707, United States

Hours

Reviews

4.5
3,050 reviews
5 stars
2,197
4 stars
542
3 stars
141
2 stars
49
1 star
121

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the helpfulness and friendliness of staff, there were notable complaints about rude employees and poor customer service experiences.

Store Cleanliness

Feedback on cleanliness was mixed; some customers found the store clean and well-organized, while others reported dirty conditions and poorly maintained carts.

Product Availability

Customers appreciated the wide selection of products, but there were complaints about stock issues, particularly with specific items like produce and bakery goods.

Curbside Experience

Several reviews highlighted issues with curbside orders, including incorrect items and poor communication regarding order fulfillment.

Parking Issues

Many customers expressed frustration with the tight and crowded parking lot, which contributed to a stressful shopping experience.
  • JF
    Jae F.
    4 days ago
    5.0
    Great variety. Decent prices.
  • OB
    Olivia Buitron
    Feb 17, 2026
    5.0
    I had an amazing experience in the self check out, there was a nice lady named Alexis, she was greeting every customer, making sure things were moving smoothly and made sure she told every customer to have a good night love to see it, I love my HEB!
  • HH
    Hannah
    Feb 11, 2026
    1.0
    I just had the worst experience placing a delivery order. I put in the correct delivery address and the delivery driver couldn’t deliver my groceries. I had to call multiple store locations to track down my order because no one could find it in the system. Once I found my order, the store stated my groceries couldn’t be delivered. I got transferred to someone from customer service who stated there was a glitch in the app and the HEB app just generated the address most similar to the one I had entered. I have still been told there is nothing that can be done but I have not received any confirmation that my order has been refunded. I received a confirmation that my order was delivered but yet I have no idea where the groceries went. I now have to wait another day to get a call back from customer service since no one on the phone could help me. I have no idea when I’ll receive my refund and I can’t even get the groceries I need until it is fully refunded. The customer service worker clearly stated it was a mistake by the HEB app and yet they are doing nothing to help fix this.
  • BB
    BuxomBlonde2008
    Feb 8, 2026
    1.0
    HEB Has unfortunately lost its way when it comes to clean and well stocked store. It's always dirty with broken or filthy carts and missing so many items to purchase. Also they try to push their product brand way too much and let's just say it's very bottom of the barrel when it comes to quality. Also you rarely see sales on items like they did years ago.
  • NN
    No
    Feb 5, 2026
    1.0
    Two people work at this store, and I don't understand why, given how rude they are and all the problems they've caused, they're still employed there, without the store considering the negative image they project. One of them works in the produce department and is named Jasmin, and the other works in the floral section and is identified as KP (that's how it's written on her ID). Both of them mistreat customers, and this happened to me on February 3rd around midday. They yelled at me to leave the area where they were both working, and the store should review the security footage to see the kind of people they have working there. I think the store should take action against both of them, as this isn't the first time this has happened with either of them, and yet they're allowed to continue working without any consequences. When you complain to the produce manager, he does nothing, especially since they are racist towards Latinos. Both of them mistreated me, and they didn't even know I'm an American citizen, and I shouldn't have to tolerate any disrespect from them. If the store doesn't take action against these two individuals, I will have to pursue legal action. I just hope the store does the right thing, as their attitude undermines the good work of the other employees who work there and aren't rude like them. The two worst people in the store are Jazmin and KP

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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