H-E-B

Reviews

• TW

  Terri Willingham

  4 days ago
  5.0
  AMAZING!!!! I wish we had one in Boaz, Alabama!!!!!!
• KT

  Karla Tovar

  5 days ago
  5.0
  Buenos precios, y muy amables. Muchas veces se batalla para encontrar lugar para estacionarse.
• LS

  Linda Swind

  Jan 4, 2026
  5.0
  Clean store, friendly associates. I'm so happy to be back in driving distance of an HEB, even if it's 30 minutes away! I love the product and meat quality! It's always fresh.
• JJ

  Jordy J

  Dec 24, 2025
  1.0
  On Christmas Eve, I came to this H-E-B pharmacy to pick up a prescription for my three year old daughter who had just come out of surgery. We were tired, stressed, and just trying to get her home with the medication she needed. The prescription was correct except for one small clerical mistake, the doctor accidentally wrote 2024 instead of 2025. That was the only issue. What made this experience unacceptable was how it was handled. We were there for a long time before anyone even told us what was wrong. When they finally did, Cameron and Carmen were both rude and dismissive. Instead of calmly explaining the situation and helping us work through it, they repeatedly told us that “the State Board doesn’t allow” anything to be done, as if there were absolutely no options, which did not feel honest or accurate. Cameron spoke to me in a scolding and condescending way, and even criticized the doctor in front of me. I wasn’t there to argue, I was there to get medication for my child after surgery. Being talked down to and made to feel like a problem was upsetting and completely unnecessary. Once I pushed back and asked for help getting the issue corrected, the attitude only got worse, as if calling the doctor to fix a simple typo was some unreasonable request. This entire interaction felt cold, dismissive, and unprofessional. When a parent is standing in front of you trying to get medication for a post-surgery toddler, there should be urgency, compassion, and basic respect. None of that was shown here. I truly hope management looks into this, because no family should be treated this way in a moment like that.
• ST

  Stephen Tarouilly

  Dec 24, 2025
  1.0
  My recent experience at the meat department and the apparent lack of proper training and food-handling standards. When my prime rib was wrapped, it was done using plastic cling wrap. I specifically requested traditional butcher paper, which is how my meat is normally wrapped. The employee insisted that plastic somehow “improves flavor,” which made little sense. Due to long lines and growing frustration, I reluctantly accepted the plastic wrapping. Unfortunately, by the time I got home, the plastic had developed a hole, which defeats the purpose of safe packaging. More concerning, however, was what I observed during the selection process. The employee picked up a price tag from in front of the meat with his bare arm, rubbing his skin / arm hair across multiple pieces of exposed meat. He then dropped the tag on the floor, did not clean or sanitize it, and placed it back among the meat. This is a serious food safety issue and completely unacceptable. My Prime Rib was taken out before I witnessed all this so in my head, I can justify keeping it even though it kind of grosses me out and makes me question having food from this store. I strongly urge management to reevaluate the training and hygiene practices within the meat department. Customers expect basic food safety standards to be followed, especially when handling raw meat.

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