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H-E-B

4.6
(5211 reviews)

Business Details

(432) 699-8201
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 5407 Andrews Highway in Midland, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
5407 Andrews Highway, Midland, TX
79706, United States

Hours

Reviews

4.6
5,211 reviews
5 stars
3,908
4 stars
848
3 stars
224
2 stars
77
1 star
154

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with staff; some customers praised friendly service while others reported rudeness and dismissive attitudes.

Product Quality

Generally positive feedback on the quality and freshness of produce and meats, though some specific food items received criticism.

Store Conditions

The store is often crowded, leading to parking difficulties and long checkout lines, but is noted for being clean and well-stocked.

Delivery Issues

Several customers experienced problems with delivery orders, including missing items and poor communication from customer service.
  • HN
    H N
    2 days ago
    1.0
    They allow dogs to walk around in the grocery store. Last time I checked that gets placed closed down as it should
  • DH
    Daniel Hernandez
    3 days ago
    5.0
    Always has what we need! We don't have an H-E-B where we live, so we have to make a visit whenever we are near one to stock up on their exclusive items.
  • AI
    Angie Ivey
    Feb 22, 2026
    1.0
    Not a great experience a young man on register 8 by the name of Angel checked us out. He was rude and disrespectful! Luckily my husband kept his cool after the young man was tossing our groceries towards the bagger! She was very nice and just grinned! If your going to hire young people teach them to have respect for there customers!!😡
  • JG
    Joe Garcia
    Feb 16, 2026
    1.0
    The girl in Customer Service, Jaleeza, refused to let me send money to my girlfriend overseas.
  • HH
    Hannah
    Feb 11, 2026
    1.0
    I just had the worst experience placing a delivery order. I put in the correct delivery address and the delivery driver couldn’t deliver my groceries. I had to call multiple store locations to track down my order because no one could find it in the system. Once I found my order, the store stated my groceries couldn’t be delivered. I got transferred to someone from customer service who stated there was a glitch in the app and the HEB app just generated the address most similar to the one I had entered. I have still been told there is nothing that can be done but I have not received any confirmation that my order has been refunded. I received a confirmation that my order was delivered but yet I have no idea where the groceries went. I now have to wait another day to get a call back from customer service since no one on the phone could help me. I have no idea when I’ll receive my refund and I can’t even get the groceries I need until it is fully refunded. The customer service worker clearly stated it was a mistake by the HEB app and yet they are doing nothing to help fix this.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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