Dairy Queen

3.8
944 reviews

About

Fast Food RestaurantIce Cream Shop

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Mobile paymentsAvailable

Location

Dairy Queen
3702 W Wall St, Midland, TX
79703, United States

Hours

Reviews

3.8
944 reviews
5 stars
428
4 stars
205
3 stars
128
2 stars
44
1 star
139

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold, burnt, or improperly prepared items.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Management Issues

Feedback indicated problems with management, including unprofessional behavior and lack of accountability.

Cleanliness

Several customers noted cleanliness issues within the restaurant, including dirty floors and unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers praised the ice cream and friendly service from certain staff members.
  • DB
    Daniel Benedict
    1 day ago
    1.0
    My food was cold and was waiting for my order for 20min
  • RB
    Richie Bauer
    4 days ago
    4.0
    We wanted blizzard and they have them here. It was clean and the staff was nice.
  • DS
    Dave Shurpit
    Nov 12, 2025
    3.0
    burger was very dry
  • DP
    Da Carrasco performance
    Oct 21, 2025
    1.0
    ordered banana split blizzard didn't want to flip it since as soon as she started to flip it it poured out same with a oreo blizzard we ordered the oreo blizzard was not mixed fully ordered some nachos and the nachos were all burnt idk how you burn tortilla chips but they had them all dark brown tasted like straight up burnt chips don't recommend
  • PM
    paula morris
    Sep 30, 2025
    1.0
    UPDATE OCTOBER 29, 2025. After I made the review last month and recieved this reply I was never contacted. HEAVEN FORBID do NOT CHARGE your phone in the store because per district manager Marla "its not a charging station". Call me old but I remember when customers were welcomed to sit in the safety of a cool or warm and welcoming environment to spend their HARD EARNED MONEY and were treated like they were valued. WHAT A SAD DAY. There's a few great employees there that are very hard workers. They just have to follow the narrative of the no accountability of bad management... or be fired. Seems like a hostile place to work. I hope some employees will find the courage to seek a better job. I have only visited this site a couple of times since my review. AND today was one of them, I was treated badly, served cold food (which is on purpose obviously) and the icing on the cake? ...management called the police. My crime.. I asked the MOD for her name. No screaming no scene no reason. She replied 'I dont have to give it to you". So I accepted that and I sat in the corner eating my cold food. As I was leaving I saw police car and had a gut feeling about it which was then confirmed by MARLA who called me soon after and said she watched 'the footage'. I want their so called footage to be released to me and everyone for that matter because theres nothing and would only validate that I was not doing ANYTHING to anyone there. She let me know that she looked at footage of me from yesterday and she said that I was "filling up my cup" and "water bottle" after eating my blizzard. I had asked to buy tea but the tea had been thrown out before I arrived at 9pm. She said that it was a "used cup and was nasty' so by her standard NO ONE SHOULD be filling up a used cup. Not sure that I am the problem here. Sounds more of a customer service issue. A MONTH AGO... I do not understand why I am being treated like im in kinder. I was told that I could not put my melting ice cream in the freezer. That it was nasty. Oh wow, I'm confused because everyone is welcome to open that door and purchase items all day but I'm the health risk. I work I.T. in the back of restuarants and they are disgustingly dirty. I'm not the health hazard.The mod here has something to tell me i cant do every time i see her. Already have to ask permission to wash hands/use restrooms. This is a good way to ruin your business. Food is so so and simply CANNOT get hot fries. The old crew was great. This new MOD has issues. Control issues.

Frequently Asked Questions About Dairy Queen

Where is Dairy Queen located in Midland, TX?

Dairy Queen is located at 3702 W Wall St, Midland, TX 79703, United States.

What are the opening hours of Dairy Queen in Midland?

Dairy Queen is open daily from 10:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.