Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
639 reviews
5 stars
216
4 stars
134
3 stars
114
2 stars
44
1 star
131
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly at the drive-thru, leading to a negative customer experience.
Food Quality
Customers frequently reported issues with food quality, including cold, stale, or incorrect orders, as well as concerns about food safety.
Service Speed
While some customers praised the quick service at the drive-thru, many others experienced long wait times and delays in receiving their orders.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in restrooms and dining areas, which detracted from the overall experience.
Positive Staff Interactions
Despite the negative feedback, some customers noted positive interactions with specific staff members who provided excellent service.
- SESplitroot EntertainmentSep 26, 20251.0Felt hungry, stood in line to order and was ignored by the counter staff. Initially, I thought- "no big deal, they must be too busy" so I decided to leave. When I walked out of the location the entire staff was cheering that they drove a white customer away. I guess they take pride in this sort of behaviour. Ironically, I am Hispanic. Also, literally half of everything on a normal Wendy's menu is missing.
- ANA NoneYoursAug 22, 20251.0MY 3rd day to this location and they always running out of stuff and never replenishing. They have been out of chili for multiple days and when i ask when will they get more in the African American lady laughed at me. It’s not a laugh matter but more so why yall standing and hanging out the drive thru window but can’t order what’s needed to service customers. Very unprofessional and sad to say the least. I’m sure the manager is apart of the problem as well.
- SSSandra SegoviaJul 30, 20251.0If I could give zero stars I would , cashier is rude plus my chicken on my chicken sandwich was raw.
- AAAnnaJul 18, 20251.0Went inside to wash my hands before I grab my food was told I could not use the restroom until I order something. Meanwhile the whole staff was sitting down eating one got up like disturbed her from eating. Never again will I come to this location bad dad customer service.
- ERed reyesJul 11, 20255.0Workers are nice
Frequently Asked Questions About Wendy's
Is 1325 Gross Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Mesquite, TX?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Mesquite, TX into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (972) 564-8826.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 1325 Gross Road Wendy’s serve breakfast?
Yes, this Wendy’s location in Mesquite, TX serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the standard operating hours for the Wendy's at 1325 Gross Road, Mesquite?
The Wendy's at 1325 Gross Road is open daily from 6:00 AM to midnight, except on Sundays when it opens at 8:00 AM.
Is there a drive-through service available at this Wendy's location?
Yes, the Wendy's at 1325 Gross Road offers drive-through service daily from 6:00 AM to midnight, with Sunday hours starting at 8:00 AM.
Can I order delivery or takeout from this Wendy's?
Yes, delivery and takeout are available at this Wendy's location. You can order through their app or website at order.wendys.com.
Does Wendy's at this location serve breakfast?
Yes, breakfast is served at this Wendy's outlet with options like breakfast combos, croissants, biscuit sandwiches, coffee, and sides.
What payment methods are accepted at Wendy's on Gross Road?
They accept American Express, Cash, Discover, MasterCard, and Visa.
How can I provide feedback or contact the Wendy's at 1325 Gross Road?
You can provide feedback through their Customer Care team via live chat on their contact page or call (972) 564-8826 directly.
Are there places nearby Wendy's where I can fuel up my car?
Yes, nearby options include Exxon & Mobil Stations, Exxon, Chevron, and 7-Eleven convenience stores which also provide gas services.
What other dining options are available near Wendy's on Gross Road?
Nearby restaurants include Atheneos Greek Village Cafe, Ruby's Tex-Mex, Cheddar's Scratch Kitchen, Mesquite Taco, and Johnny Carino's Italian Restaurant.
Is there entertainment or shopping nearby Wendy's that I could visit before or after dining?
Yes, Game Nerdz and Game Trade are nearby hobby and video game stores where you can enjoy shopping for games and toys.
Does this Wendy's location offer any special app features for ordering?
Yes, you can order through the official Wendy's app available on the App Store or via a quick link that speeds up your ordering process.