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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Mesquite, TX. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1800 Oates for the ultimate SONIC experience!
Numerous customers reported slow service, incorrect orders, and rude staff, leading to frustration and dissatisfaction.
Food Quality
Mixed reviews on food quality, with some customers enjoying their meals while others complained about bland or poorly prepared items.
Customer Experience
Positive experiences highlighted friendly staff and quick service, but many reviews noted a lack of professionalism and poor management.
Order Accuracy
Frequent complaints about incorrect orders and missing items, indicating a need for better quality control.
TB
Toni Barnett
4 days ago
3.0
We usually go to this sonic which is out of our way and we have a sonic that is very close to us. On 2 occasions I have had to call to inform the manager of some minor issues. Today I called because the coffee smelled burnt and tasted burnt. I couldn't even have it sit next to me, because it made me sick to smell it. When my husband poured it out there was a bunch of coffee grounds in the bottom of the cup. When I was informing the manager she got defensive. She said she was drinking coffee from the same pot of coffee I got mine from and there was nothing wrong with it. However it had been over an hour and a half since we got out food. She said they don't sell that much coffee. I called her on it. She basically called me a liar. I think we will be going to a different sonic or just stop doing our Sunday breakfast all together. Customer service is not what it used to be. I was raised in the era "the Customer is always right ". If the manager is going to be argumentative with the customer, then this sets the role model for the staff, that they can do the same!!!!
CG
Corporate Shopper N TX Certified Reviewer Guide
Dec 10, 2025
5.0
Fast service! Food was good and parking lot was clean. I don't get to go to that location that much but it was a perfect Sonic experience!
NT
Nicole Tucker
Nov 8, 2025
1.0
Tonight's burger was disgusting order was made wrong I went back asked for no mayo burger was drenched in mayo it was sloppy then I said no mayo so I had to take it back fries were flimsy got the right burger made over but that was even more nastier meat had no seasoning and has around 6 pickles on it cheese at the bottom of the burger I live across the st so I've came here 4 to 5 times each time food was amazing I noticed they had a new cook black guy with dreads saw him on his phone the whole time didn't change gloves and went to make my food as a chef this is not accepted from my point of view i will never eat at this sonic again off that one experience from having excellent food to getting this nasty burger
I am very disappointed in the service I received to ight 11/8/2025 at 7pm
KC
Kandi Cane
Oct 14, 2025
5.0
Always great.
TZ
THE RANMAN ZONE
Sep 18, 2025
4.0
Customer service very good. Order was completed in a timely manner. Great Job!
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