Pizza Hut

3.1
402 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 909 Gross Rd in Mesquite, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
909 Gross Rd, Mesquite, TX
75149, United States

Hours

Reviews

3.1
402 reviews
5 stars
155
4 stars
41
3 stars
30
2 stars
25
1 star
151

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some praising staff while others report rudeness and unprofessional behavior.

Order Accuracy

Multiple reviews mention issues with incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

While some customers enjoyed fresh and hot food, others reported receiving cold, undercooked, or poorly prepared items.

Delivery Issues

Numerous complaints about delayed deliveries and poor communication regarding order status were noted.

Staffing Problems

Several reviews highlighted understaffing as a major issue, affecting service speed and order accuracy.
  • MH
    Marilyn “Ms. H”
    Sep 10, 2025
    5.0
    The pizza was $5. So I got 2 for $5. Had to share. The Supreme went first. Thanks T-Mobile Tuesday.
  • TH
    Tony Houston
    Aug 19, 2025
    3.0
    This order online not good Best to go inside and order. Got thin crust didn't like it.
  • CK
    Chara King
    Aug 5, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ Hands Down One of the Best Pizza Hut Experiences Ever I don’t leave reviews often, but I couldn’t let this one go without saying something. I stopped by Pizza Hut tonight and let me just say — WOW. My order was piping hot, incredibly fresh, and absolutely delicious. But what stood out even more than the food was the phenomenal team holding it down behind the scenes. Let me give a huge shoutout to Trisha, James, and Clay — because they kicked butt from start to finish. I’m sure Trisha was working her magic in the back, probably cranking out those fresh, made-to-order pizzas like a boss. James? He was WORKING that front end — register, customer service, managing the flow, you name it. He stayed calm, kind, respectful, and reassuring the whole time. Clay was a machine — pulling pizzas out of the oven, slicing, boxing, and making sure everyone got exactly what they needed. Even though they were clearly understaffed (which falls on management, not them), they moved that store like a well-oiled machine. People were getting in and out, no chaos, no confusion. It’s rare these days to see a team work so seamlessly under pressure — and still deliver with a smile. Let’s be honest — I doubt they’re paid what they’re worth, and I doubt they get the recognition they deserve. But tonight? They deserve ALL the flowers. Bonus. Raise. Something! They earned it. So thank you, Trisha, James, and Clay. Y’all turned an average dinner run into something worth bragging about. I really hope your manager sees this and gives you the recognition (and pay) you truly deserve. This is what customer service looks like.
  • RM
    Reavan Moore
    Aug 5, 2025
    1.0
    I’m extremely disappointed with the customer service I received from this Pizza Hut location today. I attempted to call the store multiple times, and each time someone would answer the phone — I could clearly hear it being picked up — only for them to immediately hang up without saying a single word. It wasn’t until my fifth call that someone finally answered, said “hello,” and then hung up again. This level of unprofessionalism is unacceptable, especially from a well-known brand like Pizza Hut. If this is how customers are treated, I won’t be returning, and I’ll be sure to share my experience with others as well. Pizza Hut needs to seriously evaluate how their staff handles customer service.
  • LV
    Lizzie Villela
    Jul 12, 2025
    1.0
    Estoy muy decepcionada, ha pasado 1 hora y 17 minutos desde que hice mi pedido y aún no la envían, en el sitio web dice que siguen preparando mi comida

Frequently Asked Questions About Pizza Hut

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