Chipotle Mesquite East is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers complained about small portion sizes, particularly for protein, leading to dissatisfaction with value for money.
Customer Service
Feedback highlighted poor customer service experiences, with reports of rudeness and unprofessional behavior from staff, especially management.
Order Accuracy
Many reviews noted issues with incorrect orders, missing items, and problems with online order fulfillment.
Food Quality
While some customers praised the freshness and taste of the food, others reported inconsistencies, including undercooked or rubbery meat.
Cleanliness
Several reviews pointed out cleanliness issues within the restaurant, including dirty tables and food preparation areas.
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Samuel Chacko
Dec 13, 2025
1.0
They skimp like crazy! I know chipotle has a bad record of this, but this location specifically is insanely stingy when it comes to portions. I asked for double meat and they gave me the same as I normally get for single meat.
They were skimping when it came to the other stuff too. When I asked for some more corn (which is supposed to be free) the worker caught an attitude and just walked away, then some other worker had to come and finish my order.
If you want to get scammed, go here!!
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Cecilia
Dec 13, 2025
1.0
Wasn't paying attention to the portions until I got home and started eating my burrito. Not even half a cup of chicken was in it. Disappointing.
SL
Seth Long
Dec 11, 2025
2.0
This location has never really been very efficient. Walked in tonight a little after 6:30 and was told they were only taking online orders. Service is very slow, food is often not packaged neatly. If you live in mesquite just go to the Town East location.
PG
Patricia Green
Dec 10, 2025
1.0
My sister picked up an Oder for me today about 3:00. There was something in the order that has peppers. My order was chicken, black beans, rice, quamola and veggies. I couldn’t eat it because it has peppers.
CG
Carolina Garcia
Dec 6, 2025
5.0
Great experience tonight. I went in around 5 pm and had to write a review for how impressed I felt after finishing my meal.
The attention was fast, understandable and understanding which are all great. But the food was what made the whole experience! I went in for a promotional deal I was sent through email for the holidays and wow was my grandmother and I happy we went. The limited time carne asada was fantastic and the other ingredients were very fresh!