Chipotle Mesquite East is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported poor service, particularly from management, with instances of rudeness and dismissive attitudes.
Portion Sizes
Numerous reviews highlighted issues with small portion sizes, especially for protein, leading to dissatisfaction among customers.
Order Accuracy
Frequent complaints about incorrect or incomplete online orders, with many customers expressing frustration over missing items.
Cleanliness
Several reviews noted that the restaurant was not clean, with dirty tables and food stations being a common concern.
Food Quality
While some customers praised the freshness and taste of the food, others reported inconsistent quality and issues such as food poisoning.
RP
Ronny Pacheco
Nov 14, 2025
1.0
La atendente de la comida para llevar . Tiene pesima actitud. Atienden como si las rivieran obligados. Si no les gusta su Trabajo queden en su casa. No esten con su carota en su trabajo. Los clientes no tenemos la culpa…
AS
adolfo sandoval
Nov 11, 2025
2.0
Food is great just need to have the meat nice and hot...
AG
Arron G
Oct 29, 2025
1.0
To go orders never ready on time even though the app saids there ready. Going inside is faster than placing a to go order. Staff is never attentive.
AA
Andy Andrew
Oct 29, 2025
1.0
I came and ordered a bowl and as the girl in the line was making my order the bigger woman with drawn on eyebrows got mad at the girl making my bowl and it ruined the friendly atmosphere. After this incident the bigger woman gave me a dirty look? I won’t be coming back.
KL
Krystal L
Oct 10, 2025
1.0
Just had terrible service today 10/10/25. Went to pick up my order, I saw that the burrito they gave me was very small. I asked the lady at the mobile order counter if she could remake it, she refused. She said thats how they always make their burritos and it was small because she wrapped it so tightly, which makes no sense. I come to Chipotle every 2 weeks so I'm aware of how big their burritos usually are. I asked to speak to the manager and she claimed she was the manager and that's why she's telling me that she will not remake it. Then she said she can open it and check to see if everything is in there but she would not remake it and offered no other resolutions, partial refund or anything. I asked for her name and she said she did not have to give out her name and kept saying "have a good night" trying to dismiss me. What kind of manager refuses to give out their name unless to avoid accountability? I have experienced issues at this location but with items missing, but now I will absolutely not be returning here. This location has gone downhill and wish I would have gotten a refund since I paid $12 for essentially a hot pocket.
And side note: the burrito absolutely was NOT wrapped tight