Subway

3.8
226 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Mercedes Subway® Restaurant at 369 North Avenue brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
369 North Avenue, Mercedes, TX
78570, United States

Hours

Reviews

3.8
226 reviews
5 stars
110
4 stars
45
3 stars
22
2 stars
9
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Food Quality

Several reviews mentioned issues with food quality, including missing ingredients and unsatisfactory sandwiches.

Cleanliness

There were complaints about the cleanliness of the restaurant, particularly the restrooms.

Staffing Issues

Customers noted that the location often seemed understaffed, leading to slow service and operational problems.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their exceptional service and highlighted good food experiences.
  • AS
    Adolfo Sanchez
    Nov 8, 2025
    1.0
    Didn't have what I wanted they were out of it
  • DO
    D'andré Olivares
    Oct 28, 2025
    1.0
    I placed an order for a Toasted Italian Herb & Cheese Bread sandwich with Oven Roasted Turkey (hot) and light mayo .I was given Italian bread with cold meat and excessive mayo. When I politely brought this to the employees’ attention(A Guy With Glasses), instead of correcting the mistake, he and the manager became rude and disrespectful, even cussing at me and telling me to leave the store and never come back. Their behavior was completely unprofessional and unacceptable, especially when I was simply asking for the order I had paid for to be made correctly. I have always enjoyed Subway, but this experience left me very disappointed and uncomfortable. I hope management will address this situation with the staff to ensure better customer service and professionalism in the future.
  • SS
    Stormy Shalone
    Oct 21, 2025
    1.0
    10/10 need a completely new staff down to their incompetent manager. Also food completely trash and taste expired. Fountain machine never work.
  • CA
    Craig Alaniz
    Sep 23, 2025
    5.0
    Took time for my order
  • MG
    Michelle G
    Sep 10, 2025
    1.0
    There is a guy with glasses, he just stares with a horrible face waiting for u to hurry and talks with an ugly attitude, when I asked what was available he didnt even want to talk and offer, since I wasnt able to see the meats, we walked out asap.. if he doesnt feel like working he should just quit and go home, its always the same horrible service with him. This happened around 5pm

Frequently Asked Questions About Subway

Where is this Subway restaurant located?

This Subway restaurant is located at 369 North Avenue, Hidalgo, Mercedes, TX 78570, USA.

What are the operating hours of the Subway at 369 North Avenue?

The Subway is open daily from 9:00 AM to 10:00 PM. It is closed on November 27, 2025.