McDonald's

3.1
222 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
216 N Texas Ave, Mercedes, TX
78570, United States

Hours

Reviews

3.1
222 reviews
5 stars
78
4 stars
36
3 stars
22
2 stars
11
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Service quality is inconsistent, with reports of rude staff and poor management responsiveness.

Order Accuracy

Frequent complaints about missing items and incorrect orders, leading to customer frustration.

Food Quality

Mixed reviews on food quality; some customers received cold or poorly prepared items.

Cleanliness

Concerns raised about unsanitary conditions and dirty tables.

Wait Times

Customers often experience long wait times for orders, especially during busy hours.
  • CJ
    crazzy j
    4 days ago
    1.0
    I don’t even know where to start. I just left this McDonalds and I’m honestly confused how it is even operating right now. I walked in and the place looked like nobody had cleaned anything all day. The floor was sticky enough that my shoe almost stayed behind. The smell wasn’t even the usual fry smell. It was like burnt oil mixed with something old and sour. I tried to order at the kiosk but the screen was covered in fingerprints and ketchup. I had to wipe it with a napkin just to see the buttons. Even then it barely worked. I finally got my order in and then waited. And waited. And kept waiting. It took almost half an hour for a simple meal. People around me were getting frustrated too. Everyone kept staring at the pickup counter like we were waiting for a doctor to call our name at the ER. When my food finally came out the fries were cold and stale. The burger looked like it had been tossed into the box from across the room. I actually opened the bun to see if something was wrong because the whole thing felt like it had been sitting out since breakfast. The staff didn’t look rude but they looked completely overwhelmed and tired like nobody was in charge or there was no manager at all. I never leave reviews but this was honestly ridiculous. Someone from corporate really needs to take a look at this location. It feels like nobody cares anymore and the customers definitely feel it. I’m not asking for anything crazy just basic cleanliness and food that isn’t old. Right now even that seems like too much for this place.
  • LM
    Lisa Mattocks
    Nov 14, 2025
    3.0
    We didn't get all our food or condiments. They promptly brought them to us once we notified them. The food was good.
  • JE
    Joshua Ellison
    Nov 1, 2025
    4.0
    The service was a little slow this particular evening. Lines backed-up fast. But I did recieve what I expected food wise:)
  • NC
    Nelian Cantu
    Oct 22, 2025
    5.0
    There is an employee named Susie if that's her name. She's wonderful. Always smiles and great customer services from her. Besides that, my food is always great for me, hot fries and never waiting on my order. Always nice to come here. I would prefer this McDonald's over others. As I been too many across the valley
  • LZ
    laura zarate
    Oct 5, 2025
    1.0
    This happens every time I order online, they are always missing items either in breakfast or lunch. It gets me so upset that I get home from picking up the order there’s always food and condiments missing, we already reminded them a couple of times to double check if everything is in the bag before handing it out. Manager needs to stay in the game and keep track on their employees performance in preparation on food for to go and pick up. Just today husband went to pick up breakfast and he was missing the condiments for the oatmeal, pancakes without syrup and butter, 4 sausage biscuits and two plain coffees with no creams and sugars. It’s frustrating to get home expecting a good meal and finding out that you have a lot of missing food and other items.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's in Mercedes, TX?

McDonald's in Mercedes, TX is open daily from 4:00 AM to 11:00 PM.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open every day from 4:00 AM until midnight (12:00 AM).