McDonald's

3.2
230 reviews
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Business Details

216 N Texas Ave, Mercedes, TX
78570, United States
(956) 294-1218
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
216 N Texas Ave, Mercedes, TX
78570, United States

Hours

Reviews

3.2
230 reviews
5 stars
82
4 stars
38
3 stars
23
2 stars
12
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, missing items, and unprofessional staff interactions.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and unclean kiosks.

Food Quality

There were complaints about cold, stale food and incorrect orders, with some customers expressing disappointment in the overall food quality.

Customer Experience

Several customers noted a lack of friendly service and poor communication from staff, impacting their overall experience.
  • AG
    Armando Gutierrez
    Dec 28, 2025
    5.0
    New and fast service
  • AM
    Andrew Munoz
    Dec 13, 2025
    4.0
    Relatively prompt service at drivethru
  • FH
    FELIX HERNANDEZ
    Dec 12, 2025
    3.0
    Employees need to be a little more happy to be there.
  • MM
    Mario Miranda
    Dec 3, 2025
    2.0
    I come here often since I work right down the street. This is the SECOND time I ask for a hot coffee mocha and they tell me “they don’t have it”. It’s not rocket science or as if I’m asking for a complicated order. Waited 15 minutes just for them to tell me they didn’t have it 🤦🏻‍♂️
  • CJ
    crazzy j
    Nov 21, 2025
    1.0
    I don’t even know where to start. I just left this McDonalds and I’m honestly confused how it is even operating right now. I walked in and the place looked like nobody had cleaned anything all day. The floor was sticky enough that my shoe almost stayed behind. The smell wasn’t even the usual fry smell. It was like burnt oil mixed with something old and sour. I tried to order at the kiosk but the screen was covered in fingerprints and ketchup. I had to wipe it with a napkin just to see the buttons. Even then it barely worked. I finally got my order in and then waited. And waited. And kept waiting. It took almost half an hour for a simple meal. People around me were getting frustrated too. Everyone kept staring at the pickup counter like we were waiting for a doctor to call our name at the ER. When my food finally came out the fries were cold and stale. The burger looked like it had been tossed into the box from across the room. I actually opened the bun to see if something was wrong because the whole thing felt like it had been sitting out since breakfast. The staff didn’t look rude but they looked completely overwhelmed and tired like nobody was in charge or there was no manager at all. I never leave reviews but this was honestly ridiculous. Someone from corporate really needs to take a look at this location. It feels like nobody cares anymore and the customers definitely feel it. I’m not asking for anything crazy just basic cleanliness and food that isn’t old. Right now even that seems like too much for this place.
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Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's in Mercedes, TX?

McDonald's in Mercedes, TX is open daily from 4:00 AM to 11:00 PM.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open every day from 4:00 AM until midnight (12:00 AM).