Kroger Marketplace

Reviews

• TS

  Travis Shoemaker

  3 days ago
  5.0
  The folks in the bakery section were extremely helpful and kind. Mary Lou did an amazing job! Would absolutely recommend getting cakes here.
• RM

  Riya Mitra

  5 days ago
  4.0
  This is a massive grocery store in the Melissa area. We come here at times to get some groceries. They have a good variety of groceries, meat, fish, and poultry items. Fresh produce is good quality too. Krogers prices are competitive and you can get the latest deals on their fliers. There’s barely any staff around when we visit. There’s also a Starbucks coffee shop in the store. You can also get fresh flowers and bakery items. Recommended
• ED

  Esmi D

  Dec 20, 2025
  1.0
  When I placed my online grocery order for in-store pickup, I was quoted a total of $92.08, which I paid at checkout. I later noticed the disclaimer stating that prices may change between the time an order is placed and when it is picked up. This is completely unacceptable. I did not add or modify any items after placing my order, so there should have been no reason for the price to change. I was then told the adjustment was due to weighted items, yet I personally picked up these groceries myself. Quoting one price at checkout and charging another without clearly informing the customer beforehand is misleading and constitutes as bait-and-switch. You don't do this type of practice at the grocery store, why do you do this to people who purchase groceries online???
• EN

  ela ness

  Dec 19, 2025
  1.0
  Every single time I shop in this place I run into problems. The staff is absolutely unfriendly and unprofessional, and they wonder why I’m frustrated with them checking out. There is absolutely the worst of the worst that store used to be good, but it went downhill pretty quick.
• KO

  Korey O

  Dec 2, 2025
  1.0
  This location is horrendous. I appreciate the convenience of this store, but I will no longer be shopping here due to the poor customer service. The old man, Perry, who runs the u-scan during the day is extremely rude and has 0 customer service skills. He’s constantly getting an attitude and mumbling under his breath. He’s also gets out his phone to share personal pictures with customers, which is extremely uncomfortable. The people in the deli and bakery hide in the back and play on their phones. Every time I go, I have to hunt someone down to order deli meat and cheese or get bread sliced. Employees are constantly on their phones and they never wash their hands before they slice bread or slice meat and cheese. I’ve even had the guy in the deli tell me one time that he couldn’t slice meat for me because they were closing early due to the storm. He also told me he couldn’t slice cheese for me because he didn’t like slicing cheese. I was there several hours before they closed and there was no sever storm in the forecast. When he went to hand me the meat, he pretended like he was going to drop it. Super unprofessional. The customer service manager is always walking around talking to other employee liters instead of assisting customers. Today was the last straw. They had one lane open during lunch time and one section of u-scan. The man at the u-scan was back talking to several customers and mumbling under his breath. He was lecturing an elderly lady, and started treating another customer poorly. The guy addressed his attitude and commented on how every day he goes in there, he has a terrible experience with the worker. I asked for assistance with a coupon that wasn’t working, and patiently waited as he assisted other customer. He passed by me two times, so I asked if he could assist me. He mumbled something under his breath, then argued with me about the coupon. Once I showed him that wasn’t the coupon I was inquiring about, he said he couldn’t help me and it was customer services problem and said he would page them. I’m not quite sure why he couldn’t handle it. I waited over 10 minutes for someone from customer service to come over. The man paged multiple times and the customer service manager was just walking around talking to employees. Finally, another lady came and she said she couldn’t assist either. I ended up asking for my order to be canceled as the experience was frustrating. Why was there no one in the store who could assist? Additionally, the app doesn’t work in this store. It’s super frustrating to try and shop here and add coupons to the app while you shop. Upper management really needs to look into the incompetence of the employees here and address these issues.

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