Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 404 N Central Expressway in McKinney. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Numerous reviews highlighted poor customer service, including rude and dismissive attitudes from staff, lack of accountability, and unprofessional behavior.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.
Cleanliness and Food Quality
Several reviews mentioned unsanitary conditions and food quality issues, including stale items and food tasting like chemicals.
Wait Times
Customers frequently complained about long wait times, both in the drive-thru and inside the restaurant, often exceeding acceptable limits.
Mixed Experiences
While some customers praised the food and service, the overall sentiment leaned towards dissatisfaction, with many stating they would not return.
GM
Gianna Marandola
6 days ago
1.0
This place is such a joke. I ordered 2 cheese quesadillas with extra creamy jalapeño sauce. The cheese wasn’t even cooked or melted in the slightest. It looked like someone just took it straight out of the bag and put it on there without cooking it. Then for the sauce, I asked for extra and paid the upcharge for it just for there to be barely any sauce on it. I could only taste in one bite. I definitely recommend going to a different location if you want food that’s actually cooked with everything you paid for on it
LS
Leee Shaun
Oct 22, 2025
1.0
I rarely take the time to write reviews, but my experience with this black female being on their phone and laughing was so unpleasant that I feel it’s only right to warn others. From the very beginning, their attitude was completely unprofessional and disrespectful. Instead of treating me with basic courtesy and respect, they acted like they were doing me a favor just by showing up. The tone they used was rude, dismissive, and full of unnecessary attitude, as if they couldn’t be bothered to do their job or even listen.
When I tried to ask simple questions, I was met with eye rolls, sarcasm, and short, snappy answers. It was clear they had no interest in helping or communicating properly. Their negative energy made the entire interaction uncomfortable and awkward. A little patience and respect go a long way, but apparently, that’s too much to expect here.
To make things worse, when I calmly tried to address the issue and explain how I felt disrespected, they got defensive instead of taking accountability. There was no apology, no effort to fix the situation—just more attitude and excuses. It’s disappointing to see someone treat customers or clients this way, especially when respect and professionalism should be the bare minimum.
I honestly don’t recommend dealing with this person at all. There are plenty of other people out there who understand how to treat others properly. Save yourself the frustration and go somewhere else where you’ll actually be appreciated and respected
ED
Emilse Dosal
Oct 22, 2025
1.0
The black girl working at the window at 11:30pm had a bad attitude and was on her phone laughing the whole time we were at the window, you can tell she does not care about her job… hire new people!!
TT
TAI
Oct 11, 2025
1.0
I went through the drive thru at this establishment and asked for a bean and cheese burrito which has beans cheese onions and red sauce. My burrito and recipt
We're incorrect ,I took the burrito back and politely asked that they please make me a burrito with red sauce beans and onions and cheese the man In The back a dark tall man spoke in Spanish not knowing I fully understand Spanish says that I asked for the burrito that way and if I wanted another burrito I would have to wait until he made his other food because he says I asked for my burrito the wrong way...I finally got my burrito and when I took a bite red sauce exploded down the front of my shirt...the burrito was nothing but red sauce and onions and cheese not only did I just get off work I spent my last money on this food the service here sucks spend your hard earned money elsewhere!!!!
AS
Aya Sutton
Oct 5, 2025
1.0
Worse experience frfr. Came to get some caramel empanadas and a nacho Bell grande. My order came up to 17 something I gave them an old $20 bill because that’s what I had in my purse. They first told me that they didn’t have change for my $20 bill even though my meal came up to $17 mean and I would only got two dollars and some change back the manager that is sitting there telling the boy that he can’t take my $20 bill they running around till they can’t take my $20 bill and do I have another form of payment instead of checking the 20 to see if it’s real or whatever the case may be I asked for corporate number and all of a sudden they got changed for me. I had to ask three times for receipt then I had to ask them for my water then I leave get all the way home and instead of three caramel empanadas. I had three cinnamon twist after that I came back to the store, asked to speak to the manager. She came up there, looking at me. I picked up the cinnamon twist and looked at the bag and she said oh OK. When changed them I told her she could have the cinema twist back. She said she couldn’t say I’m My empanadas, worst service, nonchalant, employees, and incompetent manager if I can help it, I won’t be back, but this is the one closest to my house. They really need to work on their service.