Taco Bell

3.1
880 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 320 N. Custer Rd. in McKinney. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
320 N. Custer Rd., McKinney, TX
75070, United States

Hours

Reviews

3.1
880 reviews
5 stars
261
4 stars
164
3 stars
118
2 stars
59
1 star
278

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful responses to complaints.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and failure to follow special requests.

Food Quality

Feedback indicated consistently low food quality, with complaints about cold, poorly prepared, or incorrect items.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms, contributing to a negative dining experience.

Long Wait Times

Customers frequently experienced long wait times for both drive-thru and in-store orders, often exceeding 30 minutes.
  • CC
    Cade
    Dec 28, 2025
    1.0
    Terrible food waited 30 minutes while there was no customers. The staff was rude and didn’t care don’t usually give a lot of reviews but this place was absolutely terrible
  • NL
    Nicole Lewis
    Dec 15, 2025
    2.0
    Big disappointment with the bathroom condition. As a customer I shouldn't have to go grab a bunch of wet paper towels and soap to clean your toilet to be able to use it. The bathrooms gross looks like it hasn't been cleaned ever. The worker that came in after me even immediately noticed the toilet clean and was surprised out loud saying oh someone actually cleaned it? The double beef burrito made was a bit small and the tortilla cold and hard on one side. The remake was about the same just more cheese added and hardly any rice t still with a cold tortilla. It's not that difficult to warm the tortilla. Completely changes the taste. Not interested at all without at minimum the tortilla warmed. 😓
  • PM
    Pranshu Mishra
    Dec 14, 2025
    1.0
    😡 Ugh, worst Taco Bell experience EVER! 🍴 I ordered quesadillas and the cheese was literally raw 🤮‍♂️, not even melted. And don't even get me started on the Bean Chalupa... it had MEAT in it 🤯! I repeated my order THREE TIMES to make sure they got it right. Needless to say, huge disappointment. 1/5 stars wouldn't even recommend 🙅‍♂️.
  • DN
    Dixie Normus
    Nov 28, 2025
    1.0
    I was feeling hungry, and wanted to hit up the bell. Ordered through the drive thru, and got straight ATTITUDE from the lady working the speaker. Get up to the window not even a hello or a nothing, I gave the big lady at the window my card and she didn’t even say anything to me. Then hands me my food damn near throwing it at me, and still doesn't say a WORD. Horrible customer service if you ask me. Then I get home open my food and I got JIPPED. I ordered a burrito and all I tasted was the damn tortilla. Ordered some cheese sauce on the side and got it less than half way full AND was runny. How do you mess cheese sauce up that bad??? Then my chicken quesadillas didn’t even have the delicious sauce in it, just straight string cheese and dry chicken. This Taco Bell has always had problems with multiple things. At least make the food good if you’re gonna be disrespectful. You’d have a better chance at just driving the extra 10 minutes down to frisco.
  • JJ
    Josh Jalowiec
    Nov 24, 2025
    1.0
    literally zero stars for Service. I order 6 items on the app (4 tacos, 2 stackers) and choose drive-thru pickup and they always send me around to park even when there are no other cars in the drive-thru and no customers in the dining room. it's not taco bells fault because I've been to so many taco bells and it's only this one. their ownership and management are abyssmal and they have higher than average turnover of employees and it's been like this for 15 years. I literally drive out of my way to pick up at other taco bells.

Frequently Asked Questions About Taco Bell

What are the drive-through hours for the Taco Bell at 320 N. Custer Rd., McKinney?

The drive-through is open from 9:00 AM to 2:00 AM Monday through Thursday and Sunday, and until 4:00 AM on Friday and Saturday.

Does this Taco Bell location offer online ordering and delivery services?

Yes, you can order ahead online or via the mobile app for pickup or delivery at this Taco Bell.