Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local McKinney Subway® Restaurant at 4900 Eldorado Pkwy brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Many customers reported poor customer service, including rude staff and unhelpful responses to complaints.
Food Quality
Several reviews mentioned issues with food quality, including incorrect orders, lack of ingredients, and unsanitary conditions.
Cleanliness
While some customers praised the cleanliness of the location, others reported dirty conditions, particularly in food preparation areas.
Order Accuracy
Numerous customers experienced problems with order accuracy, including missing items and incorrect sandwich preparations.
Staff Friendliness
A few employees received positive mentions for their friendliness and helpfulness, but this was inconsistent across reviews.
RR
Roman
1 day ago
1.0
I asked for a bacon and ranch foot long and I let them know that I didn't have any personal preferences and that I would just accept it exactly as pictured. Well the lady starts barking something at me and I couldn't understand her. She was trying to ask which bread I wanted. I said that it didn't matter and that I would just accept it however this order normally comes by default. She barked back that I need to pick a bread and was frantically pointing at the list of breads. I said I didn't know and we went back and forth a couple times where I was repeatedly stating that all I wanted was the order as described on the menu. While I understand that subway prides itself on making the sandwich your way, it is not anything out of the ordinary while at a food chain, to simply point out the item you want off of a menu and then they make it without any questions. And even in other traditional franchises you can make special requests (like no pickles please) just like at a subway. So I don't see anything out of the ordinary of what I was asking for but to the service worker, I was being difficult and she was getting so vocally frustrated with me. She dumped the meat onto a white bread, tossed the sandwich is the toaster and slammed the door shut. She didn't even want to make the rest of the sandwich, she whispered something to her manager and he made the rest of it. While I know and understand it's perfectly common for workers to Paton pass sandwiches to each other, this exchange felt off and it was clear the manager was trying to do damage control. Well except he got my order wrong and put pickles in the sandwich when there was no pickles listed on the items description on the menu. He double checked the item on his end and said there were pickles listed on the recipe but that it was no problem and he kindly removed the pickles for me. If this is true, then I would suggest to subway corporate to make the menu consistent between recipes that workers use and the customer facing menu. Very poor experience in line but the sandwich and cookies slapped!
AA
April
Dec 1, 2025
5.0
Everything was very clean. Produce looked fresh. I haven’t been in since the remodel. Looks nice.
JP
Jake Powell
Jul 20, 2025
1.0
Worst experience at this subway has happend twice I order 2 foot longs on the app and the sandwich are lazily put together didn't read any of the instructions just throws it together I say hey this is cold and the young lady working there immediately had an attitude do not go to this subway 1/10 if I could for .5 stars I would this place is horrible
R2
ronin 23
Jul 20, 2025
1.0
False advertising! They overcharge compared to the listed prices on the menu and when confronted about it, they say that they cannot adjust the price to reflect what they advertise it at.