Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local McKinney Subway® Restaurant at 1705 W University Drive brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted consistently poor customer service, with staff described as rude, dismissive, and unprofessional.
Food Quality
While some customers praised the freshness and taste of the food, others reported issues with stale ingredients and improper food preparation.
Cleanliness
Several customers noted unsanitary conditions, including dirty restrooms and unkempt dining areas.
Staff Attitude
Many reviews mentioned a negative attitude among staff members, impacting the overall customer experience.
Service Speed
Customers frequently complained about slow service, with long wait times for orders.
AB
annie bell
2 days ago
5.0
I went in on Wednesday and had the most pleasant experience. The store was spotless, and the two employees that helped me were excellent! Melissa who helped me set up a rewards account and Maurilio who made my sandwich! Delicious sandwich, amazing customer service and all around a pleasant visit. I will be coming back!!
CL
Chelynet Laporte
Feb 11, 2026
1.0
Staff members very rude.They always treat customers really bad. Every time that you go you see the how people are really upset because the staffing member are with bad attitude.
BR
Bianca Rivera
Feb 11, 2026
1.0
Worst subway location ever. The staff member very rude with all the customers. Every time that we go people are complaining why they’re always rude with them.
BL
Brenda Laney
Feb 1, 2026
5.0
Stopped by Subway for lunch and everything was great. Our sandwiches were fresh and made just the way we ordered, the chips were crunchy, and the cookies were soft and delicious.
It was a quick, easy, and really satisfying meal — perfect for lunch. Definitely a 5-star visit! 🥪🍪✨
HH
Hari
Jan 28, 2026
1.0
I visited this location twice on consecutive days and was very disappointed with the customer service.
My first visit was on January 10th in the afternoon for lunch with my son. The staff member who assisted us (I believe her name is Martha) was extremely rude, not only to us but also to customers who ordered after us. Although the behavior was unpleasant, I assumed she may have been having a bad day and chose to move on.
Unfortunately, the second visit was worse. I returned the next day with my son and his coach. While we were waiting in line, the customers ahead of us took a few extra seconds to place their order, and the same staff member began yelling and using inappropriate language toward them. When it was our turn, there was confusion during the ordering process. Instead of calmly clarifying, she again used offensive language toward me. The situation was so uncomfortable that my son’s coach had to ask her to be respectful.
I have never experienced this type of behavior at any other location. Additionally, on both days, the restroom was locked. I usually associate this brand with good customer service, which made this experience especially disappointing.
What are the operating hours of Subway at Heritage Square Shopping Center?
Subway at Heritage Square Shopping Center is open daily from 9:00 AM to 10:00 PM.
Where is the Subway restaurant in McKinney located?
It is located at 1705 W University Drive, Suite 114, in Heritage Square Shopping Center, McKinney, TX 75069.
Does the Subway at Heritage Square offer delivery and pickup services?
Yes, they offer in-store pickup, curbside pickup, and delivery services.
Can I order Subway online for this location?
Yes, you can order online via their menu URL: https://subway.com/en-us/restaurant/6654-0/menu/
Does this Subway restaurant offer catering services?
Yes, this Subway location offers catering services to meet your event needs.
Can I dine in at the Subway at Heritage Square Shopping Center?
Yes, the restaurant serves dine-in customers in addition to takeout options.
What meals are served at the Subway located on W University Drive?
They serve breakfast, lunch, and dinner.
Are there any hair salons near the Subway at Heritage Square?
Yes, you can visit Awesome Hair Color Studio, Seasoned Hair Salon, and Southern Sisters Salon nearby for hair and beauty services.
What nearby places can I visit after grabbing a sandwich at Subway?
After your meal, you might enjoy visiting McKinney Pizza Tavern for drinks or Game X Change McKinney for gaming and hobby shopping, both located nearby.
How can nearby shipping and delivery services help me with ordering from Subway?
Nearby places like UPS Access Point and Safe Ship Specialty Shipping & U-Haul Rental can assist with package delivery or shipping needs, complementing Subway's own delivery and curbside pickup services.
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