Service Speed
Customers frequently reported long wait times, often exceeding 20 minutes, for both food and drinks.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong modifications.
Customer Service
While some staff members received praise for their friendliness, numerous complaints were made about rude interactions and poor management.
Food Quality
Several customers noted that food was often cold, overcooked, or not fresh, leading to dissatisfaction.
Management Issues
There were consistent mentions of poor management and operational problems, suggesting a need for significant improvements.