Service Speed
Many customers reported long wait times for their orders, with some experiencing waits of over 30 minutes.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and poor communication from staff.
Food Quality
Feedback indicated a decline in food quality, with complaints about cold, overcooked, or improperly prepared items.
Staff Attitude
While some customers praised friendly staff, others reported rude service and a lack of professionalism.
Drink Quality
Customers consistently praised the drinks, particularly the slushes and limeades, as a highlight of their experience.