Pizza Hut

3.0
217 reviews
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Business Details

4987 West University, McKinney, TX
75071, United States
(214) 491-1650
https://locations.pizzahut.com/tx/mckinney/4987-west-university
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About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 4987 West University in McKinney, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
4987 West University, McKinney, TX
75071, United States

Hours

Reviews

3.0
217 reviews
5 stars
78
4 stars
27
3 stars
16
2 stars
18
1 star
78

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service, with many expressing frustration over unresponsive staff.

Food Quality

Feedback on food quality was mixed, with some praising the pizza while others complained about blandness, incorrect toppings, and inconsistent preparation.

Staff Behavior

Several reviews highlighted unprofessional behavior from staff, including rudeness and lack of attention to customers.

Management Problems

Customers noted issues with management, including understaffing, poor training, and failure to address complaints effectively.
  • BM
    Bijay Krishna Mohapatra
    Dec 21, 2025
    1.0
    After a long time I ordered from PH instead of papa johns... The pizza we had ordered was completely bland, with no taste ta all... The sauce used was just a simple tomato puree... There was no seasoning at all, and the base was very very chewy and damp... It was one of the worst pizzas I have ever tried... I won't recommend this place...
  • AA
    Asanti Adorno
    Dec 8, 2025
    5.0
    Get the Triple Treat box. Its so worth it
  • TL
    Tina Lee
    Nov 12, 2025
    1.0
    I ordered my carry out 40 minutes ago and I am STILL waiting for it. It says it’s ready but I’ve been sitting here. There is also never anyone ant the front counter. Avoid this location.
  • KM
    Kyle McPherson
    Nov 7, 2025
    5.0
    I don’t usually write reviews for the big chains — I prefer supporting the local Mom & Pop places. But I’m making an exception because the service I received here was truly outstanding. Kennedy took care of my order, and I told her I wanted a beautiful pizza. She delivered exactly that. I promised her I’d write a review if she nailed it, so here I am keeping my word. The thin crust was perfectly crisp, the sauce was balanced and light, and the jalapeños had just the right amount of heat. Picture-perfect pizza and top-tier service. Thank you, Kennedy @ Pizza Hut — you’re the reason I’ll be back.
  • MP
    mihir patel
    Oct 31, 2025
    1.0
    I have no idea how this place is open. Order my pizza at 7.15. It showed that pizza will be ready by 7.55. I waited till 8.45 pm and pizza is still not ready. Staff keep telling me that order is in oven. I have no idea what kind of pizza you have to put in oven for more than hour. Finally I asked to cancel and he told me he doesn’t know how to do. I was so fed up I just left and now gonna dispute my charge. This is so bad. Basically took my money, waste my time and no service at all. Very unprofessional and very bad place. Someone please shut this place down.
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Frequently Asked Questions About Pizza Hut

Where is this Pizza Hut location?

This Pizza Hut is located at 4987 West University, McKinney, TX 75071, USA.

What are the opening hours for this Pizza Hut?

The restaurant is open from 9:00 AM to 10:00 PM Monday and Tuesday, until 11:00 PM Wednesday to Thursday, and until midnight on Friday and Saturday. Sunday hours are from 9:00 AM to 11:00 PM.