Pizza Hut

Reviews

• JY

  Jarron York

  Nov 17, 2025
  1.0
  So i get to pizza hut and they have a sign that says lobby closed at sunset please use drive thru in mckinney tx. I just would like to know how am i suppose to get my pizza i ordered if the lobby is closed and no one tends to the drive thru. Im literally sitting and watching your employee ignore me while hes watching football!! And another employee with a black and white lettermen type jacket is just walking with airpods in. And one of the cooks watched me pull up and still ignored the bell that sounds off when a car pulls up and dodnt wven notify anyone thats actually worling the window. So i knock on the front door to get their attention ,since the bell doesnt seem to work or theyre just ignoring it, he then proceeds to say i have to go through the drive through. I then tell mr lettermen jacket that ive been there for 30mins. he then insinuates im lying and walks me around the side of the building to show me the bell thats there when cars pull up and says it didnt go off. But once i told him he wasnt even paying attention and that i was literally watching his coworker watch football his tone changed. Sad to say i still got no food after waiting so long. Thank you pizza hut for hiring such good workers. They are very trusting and reliable!!! Your monday night shift workers on monday night 11/17 at 8pm until close SUCKS!!! I then get a call from Pizza hut from someone thats says my order is still there. And when i explained what happened her response was "yea he probably didnt hear it cause i too have a hard time hearing the bell". Yea him walking around with headphones had nothing to do with him not being able to hear. Lmao stick together huh!!! I love it!! This is by far the worst!!! then said awww are you still interested in getting it!!! I ordered that pizza a whole hour and half ago yall can take the pizza home!!!
• EV

  Elisa Valdez

  Nov 16, 2025
  5.0
  My pizza was ready even before the scheduled time. Probably there wasn’t previous orders. Happy about that 😁
• MM

  Money Manz

  Nov 13, 2025
  4.0
  Great. The new owner is very nice and cool. No complaints
• TS

  Timothy Scott

  Nov 3, 2025
  1.0
  Honestly I wasn't even gunna do this because I called up there about it last night and I told them I didn't want anything free and I paid cash so I didn't want to come back up there for a credit...it was something as simple as sauce cups, yall really need to understand that when people pay for extra sauce cups $1 a piece and stacking them up the least you could do is just put them in the bag. I would rather people be like "did you put any in there...I dont know, and just throw some in there" and then I see i ended up getting extra! But to just not get any is simply sad. Yall gotta do better when it comes to people's money
• MT

  Marcel Taylor

  Nov 1, 2025
  1.0
  They had the audacity to have customers exit the lobby and pull around to the drive thru window once they entered. All due to them wanting to “shut down front lobby” at 7pm is ridiculous. After reading these reviews, they can use some training on customer service.

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