At Papa Johns Pizza in Mckinney, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Mckinney pizza for any occasion. Call us for pizza delivery in Mckinney or stop by 2310 Virginia Pkwy for carryout to order the best pizza in Mckinney, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service, particularly from a manager named Brittany, who was described as rude and unhelpful.
Food Quality
Many customers reported issues with food quality, including undercooked pizza, incorrect orders, and unsatisfactory taste.
Delivery Issues
Several reviews mentioned problems with delivery, including long wait times, incorrect addresses, and orders being sent through DoorDash without notice.
Mixed Experiences
While some customers praised the pizza and service, many others expressed disappointment, indicating a lack of consistency in performance.
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Josh McQuinn
Dec 31, 2025
5.0
I can order and immediately drive over and the pizza is ready by the time I arrive. I have never had to wait for the pizza. Very quick service
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kiara vaughn
Dec 15, 2025
1.0
Terrible, the closing store worker threw my pizza out, he literally waited on me to pull up to tell me he threw my pizza away! Very unprofessional very rude would never ever come back here or reccomend this store to anybody!
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Aiesha Baiani
Dec 1, 2025
1.0
The service is horrible and there’s a manager named Britney that is very rude. Seems like she has internal issues. I’m not a doctor so maybe I should’ve jumped to that but very rude. I don’t know who hired her as the manager.
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Yalda Malak
Dec 1, 2025
1.0
My heart is completely broken right now. I have a whole video of what was done to me and I’m contemplating whether I should post it or not I was born and raised in this country. I wasn’t Christmas carols all holiday long but it always comes down to a lady hating you because your Muslim And it breaks my heart to even admit it because I’ve never known anywhere else at home but here this lady is such a bad person The fact I walked in there and they were talking bad about me that I had forgotten on pizza before and there And I’ve never demanded anything We get pizza once a week when we’re watching Netflix and just the way that I was humiliated hurts my heart the way I was accused of leaving my pizza boxes inside there. Why would I be ordering to go? Or why would I be staying inside of Papa John’s and eating and leaving my trash up there? When I asked her why she was accusing me she said it’s not an accusation of his true and other employee there was no better than her. And I know in the moment I have the video where he’s just looking at Her Again again and again like she’s in the wrong but I know when push comes to show they will all be on the same side, but I’m so glad that I have the video. When I asked her if I had disrespected her or I if I had cursed to get that response, she said no you didn’t but I don’t wanna make you pizza anymore. Take your clean cut Pizza. and leave goodbye and at this point, she knew I was recording, although I wasn’t trying to be obnoxious my point of recording was to share it with a business, but at this point someone like this should not be in a position like that such a narcissistic behavior to hurt people someone that’s not OK in the head that’s discriminating people should not be in any position to have control, they ruin the world and they take away happiness. This is where my sister used to get pizza from for the past four years and now she’s gone so whenever we go get pizza from here, it makes me feel closer to her. I’m such a soft hearted person that nothing can fix this for me! Brittany should be fired. I don’t understand if there’s so many years of complaints why she still works there! Why is this company neglecting the fact that this person is so rude to the customers like I don’t get it why is there such a neglect?
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Traci Wood
Nov 20, 2025
1.0
I ordered a large pizza at 4:45 pm to be delivered at 6 pm as my grandchildren are here to decorate the Christmas tree! We were so excited for the evening! I received a message saying the pizza was sent to DoorDash and would not arrive until 7 pm. I called Papa John’s and spoke with the manager, Brittany. She was extremely RUDE and said “”You are not the only customer we have”. Customer service is TERRIBLE at this location. Why is this person a manager? Where I work, customer service is very important. Obviously it is not to Brittany. We will NOT be ordering from Papa John’s again. Her higher up manager should probably take this into account as business will be lost!😡