McDonald's

3.1
734 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5251 University Dr, McKinney, TX
75071, United States

Hours

Reviews

3.1
734 reviews
5 stars
247
4 stars
112
3 stars
87
2 stars
55
1 star
233

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff and management, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor handling of complaints regarding their orders.

Food Quality

Several reviews mentioned cold, stale, or poorly prepared food, with some customers expressing dissatisfaction with the freshness and taste.

Cleanliness

Customers frequently noted unsanitary conditions in the restaurant, including dirty tables and food handling practices.

Drive-Thru Experience

Long wait times and poor communication in the drive-thru were common complaints, with some customers waiting excessively for their orders.
  • KG
    Keiberly Garnier
    4 days ago
    1.0
    I have gone to the store twice and they never attend to me, I spend a long time waiting to order my order in the car and nobody leaves.
  • DD
    Donny Dixon
    Nov 14, 2025
    5.0
    Kayden in the drive-thru was extremely personable. He will be going places simply due to the fact that is able to relate to his customers. He alone made the experience truly enjoyable. Well done, man.
  • ST
    Sidney Thirkield
    Nov 7, 2025
    1.0
    I had just came to get something to eat after the gym and the service was horrible I left. First we get to the drive thru and no one is answering there was a car that was already there for what it looked like some time waiting to order , we waited at lease 5 minutes before driving up to the first window to get someone’s attention so that we can order because there was a line building, when we get there were wait once again for like 3-5 minutes for someone to come and when they finally did the guy just looked at us and dismissed us and walked away and never came back. Then we went to the second window and we were legitimately honking just trying to get something to eat for another 10 minutes and when the lady finally came, she acted like she didn’t know what was going on and when we tried tell her nobody is answering , and we want to order and she kept talking over us and then closed the window mid conversation. Honestly I’m so disappointed but not surprised by the service. I honestly think yall need to do better I should have to wait 20 minutes to just try and order DO BETTER. !!
  • AA
    Aria
    Nov 2, 2025
    1.0
    I went through the drive through and when i tell you those people were so rude i mean it. I would nit recommend this place. Go find a different Mcdonald’s
  • LB
    LaKista Berry
    Oct 21, 2025
    1.0
    The manager ,Carla, and the drive thru employee were very rude. They didn't put sauce in my bag after I ordered almost 30 nuggets. I sent my daughter inside to get some but they wouldn't give her any. I went inside and wasted at 5 to 10 minutes because I went back and forth telling them my order and showing my receipt. Only for her to give me 2 sauces for almost 30 nuggets. This location is close to my home but I will not return as I have no desire to waster unnecessary time trying to prove to people that I need sauce.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in McKinney, TX?

McDonald's in McKinney, TX is open 24 hours every day of the week, from Monday to Sunday.

Does this McDonald's location offer delivery service?

Yes, McDonald's in McKinney offers delivery service 24/7 through their online ordering platform.