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McDonald's

3.1
(698 reviews)

Business Details

5251 University Dr, McKinney, TX
75071, United States
(214) 491-1512
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5251 University Dr, McKinney, TX
75071, United States

Hours

Reviews

3.1
698 reviews
5 stars
231
4 stars
106
3 stars
79
2 stars
51
1 star
231

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported issues with incorrect orders and missing items, particularly from the drive-thru.

Customer Service

Numerous reviews highlighted rude behavior from staff and management, leading to a negative customer experience.

Food Quality

Several customers complained about cold or poorly prepared food, including stale items and incorrect orders.

Cleanliness

The restaurant was frequently noted as dirty, with unsanitary conditions reported in various areas.

Staff Attitude

Inconsistent staff demeanor was mentioned, with some employees praised for their friendliness while others were described as dismissive or rude.
  • OC
    Otis C
    Feb 15, 2026
    1.0
    I’ve experienced multiple issues with missing items from the drive-thru at this location. This has happened more than once, which is concerning. I understand that things can get busy, but order accuracy is a basic expectation — especially for a paid transaction. Repeated mistakes create inconvenience and frustration for customers. Unfortunately, the store phone is consistently unanswered, which makes it difficult to resolve issues when they occur. That lack of accessibility only adds to the problem. The one star reflects how disappointed I was — especially since I was really craving that Filet-O-Fish. Apparently this location has gotten me five times already 🙂
  • DD
    Diamond
    Jan 30, 2026
    1.0
    Rude drive thru window lady Jackie or Jacky
  • EM
    Exo Mbogo
    Jan 29, 2026
    1.0
    I simply asked for 6pc chicken nuggets and a large fry and no one could get it right at the drive-thru I finally went up to the last window and the manager has a horrible attitude and started arguing with me. Not sure if it was because of the color of my skin
  • DC
    Dean Chapman
    Dec 28, 2025
    3.0
    Coffee lukewarm, sandwiches lukewarm, no coke
  • DR
    Diana Rodriguez
    Dec 26, 2025
    1.0
    Manager luis is very rude. Instead of fixing an inconvenience with my order, he started arguing with me. This location needs to retrain several of their employees. Have to learn how to take orders and how to fix issues on the spot.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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