McDonald's

Reviews

• AA

  abyss478

  2 days ago
  1.0
  One of those crappy automated McDonald’s. Drive thru should be fine, but if you’re going inside to eat then don’t expect to be greeted by anyone, or have any help putting in your order. Be prepared to wait a long time for food as they prioritize drive thru, and if you need anything like ketchup then you’re on your own. Best bring your own bottle. Need a water or a refill? Nope. No one to readily-help inside. In fact, it’s setup so that you can’t even see the staff in the kitchen unless you step around the counter. Avoid eating inside.
• MR

  Matt Robie

  2 days ago
  1.0
  Man, just tried out that shiny new McDonald’s off 380 in Frisco, and honestly, I’m still shaking my head. Pulled in thinking fresh location means smooth sailing nah. Parking? Forget about it. Barely a handful of spots, all reserved for folks who order online. Inside, it’s all robots and screens. Kiosks everywhere screaming at you to tap-tap-tap. No cash register, seriously they are acting like money’s extinct. Staff? Ghosts. Place is dead quiet except for the beeps. Mobile order app’s the only way, but good luck customizing without errors. Grabbed my bag, hungry as heck, only to hunt for napkins like they’re gold bars. Ketchup? Mustard? Mayo? Nada. Had to flag down some kid who looked twelve, and even he seemed lost. Drink refills are a joke wait at the empty counter forever till someone materializes. Fries were cold anyway. Look, it’s clean, sure, but who wants a sterile fast food temple? Feels like ordering from a vending machine, not grabbing dinner. If this is McD’s future, count me out. Stick to the old spots where at least humans breathe. One star, barely
• MC

  Mike Clarke

  6 days ago
  1.0
  I come in at 12 lunchtime, none of the employees would ring me up, they told me I have to use the kiosk, well the kiosk wasn't working right and they didn't care. They didn't care to help me, they could have just taken my small order at the register? They clearly told me to use the kiosk, that they couldn't use the register? Definitely won't be back to this location, ever. Employees where standing around, doing nothing, they can't use a register?
• EM

  Ed Malphrus

  Dec 26, 2025
  2.0
  20 minutes to get my order when dining in. I initially waited for a human to ask if a special order could be made; after staring at me for several seconds she just shook her head no and pointed to the kiosk. At the kiosk I easily modified my order to the special request that I was previously told couldn't be done. After waiting nearly 20 minutes, I was told that they were waiting on drinks, then told they were waiting on food. Claimed there was no staff shortage, but that the people in the kitchen were "new". Everything finally showed up... And actually was hot and tasty... Until I got to the bone fragment in the chicken nugget. Otherwise, on the atmosphere... No human in sight without waiting for someone to bring an order to the front. No napkin or condiment dispensers. And no drink fountain - getting a refill meant waiting again for a human to appear at the front, then disappear with my cup back to the kitchen. Perhaps just CLOSE the dining room if you can't offer dine-in service. I realize this is McDonalds and poor service & quality should be expected, but it's ironic that I actually got better service (from a human) at Walmart before coming here. Do better.
• AT

  Abigail Tobin

  Dec 16, 2025
  3.0
  So I went as apart of a group kind of thing, and first of all I wanna say— They ran out of those little table things with the number for the order, So me and my friends all sat together (we ordered different things at diffrent times) so that way it would be easier for the person bringing the food! Awhile later— as we were waiting, some guy had to yell for a person to get their attention. Then as my FRIENDS got their food— we were going through to see that what do you know? Nothing of mine was listed. So my friend had the sweetest thing to do and went up to the person and brought it to their attention, now I did get it eventually, and the food itself was delicious. Overall, 3.6 stars in my personal opinion— Sucks that it did take over 30 minutes for the food, but none of us rlly minded it.

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