Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported slow service, incorrect orders, and unhelpful staff, particularly during peak hours.
Cleanliness
Multiple reviews highlighted poor cleanliness in the dining area and restrooms, with some describing it as one of the dirtiest locations.
Food Quality
Inconsistencies in food quality were noted, with some customers receiving poorly prepared or cold items, while others praised the freshness of their meals.
Kiosk Ordering
Many customers expressed frustration with the mandatory kiosk ordering system, feeling it hindered customer service and efficiency.
Positive Staff Interactions
Despite the negative feedback, some customers reported positive experiences with friendly staff members who provided good service.
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Christian Johnson
Nov 15, 2025
5.0
It was very nice the food was good and I like McDonalds
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Morgan Sophia
Oct 26, 2025
2.0
Ordered a Spicy McChicken Deluxe with extra pickles & A Coffee. Food was slow and very, very messy (more sauce than burger, haphazardly thrown together). And the burger did not come with any pickles at all. Would not recommend. The coffee was at least fine, though a bit on the lukewarm side.
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Wesson Smith
Oct 26, 2025
2.0
This store wants to force customers to use their order. No, I won't do that! I pay with cash, so an employee has to go to the register anyway, so just take my order there!! They've blocked the menu board AND registers withe their silly signs. One says "Reach out to any crew member for assistance" I will do that every time, and make them come and do the kiosk for me if they won't work the register. I would recommend everyone BOYCOTT the KIOSK and make an employee do it for you until the store owner takes down the barricades and unblocks the menu board. Too many people DON'T WANT the kiosk. It takes too long, with too many screen presentations to order, even something simple.
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Nicole Lewis
Oct 26, 2025
1.0
Came to pick up a doordash delivery order and wanted to grab a burger for myself as well arrived at 12:40pm when they don't close till 1am. Can see people inside when pulling up. Wait at the intercom nobody says anything. 12:45 I'm showing a lady throw the drive thru window I'm trying to pick up a door dash delivery. Lady refused to give out the order. Need new staff at this location. That's completely unacceptable. Order should've been done by the time I arrived if it wasn't and if it was it shouldve been handed out. I just drove twenty two minutes to this place to pick up during business hours and order that would've been placed prior to me getting the order and yet absolute refusal to hand the order out. Wasted my time, milage, tire wear, charge and missed out a twenty three dollar order because of it when I most definitely could've used that order pay. Get people in that will actually do the job. Pictures is the girl that refused to hand out the order.
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209 Adonis
Oct 21, 2025
2.0
They are forcing you to order from a kiosk where everyone's nasty fingers have been touching. They covered up the menu board behind the counter and put a barricade on the counter in front of the cash register directing customers to use the kiosk. No I won't! I pay with cash anyway, so an employee has to come to the register anyway. So just take my order there to begin with. I don't know what the owner of this McDonald's is thinking, but it is NOT customer service.
Where can I order McDonald's food online or through a mobile app?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What is the price range of McDonald's menu items at this location?
McDonald's menu items are in the low price range (denoted as ONE).
Does this McDonald's location provide WiFi and other amenities?
Yes, it offers services such as drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Are there any nearby coffee shops where I could grab a drink before or after visiting McDonald's?
Yes, Starbucks is nearby, offering a variety of coffee and drinks to enjoy alongside your McDonald's visit.
What medical facilities are located near McDonald's that might be useful in case of an emergency?
MedPost Urgent Care of McKinney is located close by for urgent medical needs.
Are there any nearby services for pet care in the vicinity of McDonald's?
Yes, Woof Gang Bakery and Grooming offers pet grooming and supplies nearby.