Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported receiving old, cold, or incorrect food items, leading to dissatisfaction with the overall food quality.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and restrooms, impacting their dining experience.
Inconsistent Experience
While some customers had positive experiences with quick service and friendly staff, others faced significant issues, indicating a lack of consistency in service and food quality.
PD
pip destroyer
Feb 14, 2026
1.0
Honestly one of the worst service experiences I’ve had at a McDonald’s. The staff were rude, dismissive, and acted like taking an order was a personal burden. No greeting, no courtesy, just attitude. The whole place felt disorganized and unprofessional. If this is the level of customer service they’re comfortable with, management seriously needs to step in. I won’t be coming back.
JF
JiMY FiNGRS
Feb 1, 2026
1.0
Unfortunately this location quality has depreciated over the past months. In the past we opted to travel a little further to this location instead of the Eldorado/Custer restaurant because of the food quality and consistency.
Today's visit will likely be the last. Instead of parking the drive thru car (2 ahead of me), you made us all wait which resulted in our food sitting there while we waited. I know this is true because when we moved up in line, you immediately handed the the food out to the car in front of me and same for me when i got to the window. When getting home the nuggets were old and hard. I ordered NO salt on our fries and both orders had salt. One including my sons Happy Meal. His burger was plain and I ordered it with ketchup and pickles only. My value meal burger had a tomatoe, lettuce and mayo on the outside of the bun. Lastly I didn't receive the correct condiments.
That said we are really looking forward to the opening of the newest location on Virginia/Custer.
... Unfortunately we will not longer support this location and spend our hard earned money on inconsistent quality of food and services. (I chose NOT to include photos as I don't think that will even help improve anything here)
JJ
JD
Jan 31, 2026
5.0
Constitently good for fast food. Order on the way via mobile app and the experience is 2x better in drive thru
JF
javier fisher
Jan 26, 2026
1.0
Dirt!y, food was old and they didnt even give me my full order either and didnt notice till I got home
AM
Alida M
Dec 27, 2025
1.0
Today I waited in the drive through for almost 30min and nobody took my order. The staff is very rude and not helpful. I asked for the store mangers name and the girl at the window didnt want to give it to me. I will not be back here!
Where can I order McDonald's food online or through a mobile app?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on the Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What is the price range of McDonald's menu items at this location?
McDonald's menu items are in the low price range (denoted as ONE).
Does this McDonald's location provide WiFi and other amenities?
Yes, it offers services such as drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Are there any nearby coffee shops where I could grab a drink before or after visiting McDonald's?
Yes, Starbucks is nearby, offering a variety of coffee and drinks to enjoy alongside your McDonald's visit.
What medical facilities are located near McDonald's that might be useful in case of an emergency?
MedPost Urgent Care of McKinney is located close by for urgent medical needs.
Are there any nearby services for pet care in the vicinity of McDonald's?
Yes, Woof Gang Bakery and Grooming offers pet grooming and supplies nearby.
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