McDonald's

3.4
1754 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
402 N Central Expy, McKinney, TX
75070, United States

Hours

Reviews

3.4
1,754 reviews
5 stars
637
4 stars
301
3 stars
266
2 stars
149
1 star
401

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, slow response times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, such as stale, cold, or improperly prepared items.

Cleanliness

Several customers noted that the restaurant was dirty, including the dining area and playground.

Staff Performance

While some employees received praise for their friendliness and efficiency, others were criticized for their attitude and lack of professionalism.

Order Accuracy

Numerous complaints were made about incorrect orders and missing items, indicating a consistent issue with order fulfillment.
  • SB
    Sarah B
    3 days ago
    1.0
    Horrible service. The manager Brisia is so rude and unprofessional. First she bumped in to me without apologizing, then my order was messed up and when I tried to get her attention in a nice way she told me (rudely) that she was busy doing something else and walked away. Another Lady name Lucila was very nice and helped me.
  • GE
    Gregory Espina
    Nov 7, 2025
    1.0
    The service here is terrible. They take way too long to serve the food, and the restaurant is completely dirty. It seems like this location does not understand the standards of this franchise. I do not recommend this McDonald’s at all.
  • AM
    Abel M.
    Nov 5, 2025
    5.0
    The manager did a great job with my order. Looks like her and her team were dealing with a rude customer. However they all were very professional, all had positive attitudes. Brenda, great great job with your customer service. We will be back thanks to her!
  • JW
    Jasmine Wells
    Nov 5, 2025
    5.0
    Brenda was amazing! She was very sweet even though she had a tough customer. Great job Brenda for your amazing work! Also thank you for being professional during it all.
  • NL
    Nicole Lewis
    Oct 29, 2025
    1.0
    Around 10:35 of Oct 29 This is the McDonald's I did like the best and come to on a very regular basis. This lady is a new lady here and she's decided she was going to give me a problem retrieving my families orders. Myself husband and daughter ordered biscuits this morning and when trying to pick them up at the counter I asked for the orders telling the numbers of the orders. I was told I had to tell the names. I said our names. She picked up the three orders up which I have already seen is ours. She started to walk towards to me to hand me the orders then shrugged her shoulders and decided to go put the orders back and face them backwards hiding the numbers. Playing a game now officially she's all attitude foot to the side you got a tell the names she said. I said yes the three orders you just had in your hands about to hand me names numbers and you decided to put back and face backwards instead of hand me our orders. Hand me one order. I repeat the other two orders names numbers. She hands me one more. Again repeat the other order name number. She hands me the last order. The entire time she's acting with full attitude and what seems to be amusement. My husband went in to get jelly for our daughter and couldn't get help also witnessing the lady giving other customers a hard time. This lady needs to be replaced fast. The longer she's here the more customers this place is going to lose and it'll be fast going this way. This is her she decided to come outside while I was making this review.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 402 N Central Expy, McKinney?

McDonald's is open daily from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, and until 2:00 AM on Fridays and Saturdays.

What are the drive-thru hours for this McDonald's location?

The drive-thru operates from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, and until 2:00 AM on Fridays and Saturdays.