Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported slow service, long wait times, and order inaccuracies, leading to frustration.
Staff Attitude
While some staff members received praise for their friendliness and professionalism, others were criticized for rudeness and unprofessional behavior.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty dining areas and playgrounds, which detracted from the overall experience.
Food Quality
Several customers complained about food being stale, cold, or improperly prepared, indicating inconsistency in food quality.
WW
Whitney Whitney
Jan 2, 2026
1.0
I really hate this location! Was given old meat for breakfast, sent it back WHY DID THEY PUT THAT SAME MEAT ON GRILL FLIP IT OVER PUT CHEESE ALL OVER IT AND BROUGHT IT BACK OUT TO CAR! They all work together im sick of it!! Do better!!!! People are paying their money for FRESH FOOD!!!!!!!!!!!! Never again
CF
CJ French
Dec 31, 2025
1.0
I wish I could get ZERO stars!
Every single table inside was "Reserved" & we were relegated top the kid area. Some of the tables didn't even have a person sitting there. This was some BS and I was wholly unaware of this practice of reserving tables. Besides this nonsense, so many other things went wrong at this place. The absolute worst McDonald's location that I have ever visited.
1. RESERVED = "Reserved" tables and nowhere to sit except in a noisy kid area. Is this standard practice? If so- since when?
2. FOOD NOT READY/ THEN HIDDEN BEHIND COUNTER = Placed an order before even arriving at this location via Mobile App and arrived at the restaurant and my food was still not ready after waiting a good 15 minutes. We had to go up to the counter and ask where our food was. (The confirmation I got said ready in about 2-5 minutes?!) Staff was extremely RUDE! Guess where our order was sitting??? It wasn't in the Mobile Order section to be picked up. It was BEHIND the counter. Why?? And how long was it there??
3. RUDE STAFF = Had 2 Happy Meals in our order and the one with nuggets I selected Honey Mustard sauce online. Well, there was no sauce in the bag. I went to the counter again to grab some and the staff member started to hand me 2 sauces. Well, her female superior stepped in told her NO. She said I could only have ONE sauce packet per Happy Meal?! Coincidentally, there was a sweet customer standing in line that overheard our conversation and said, "Ma'am, I happen to have one and you can have ours because my daughter won't eat it."She took it out of her MacDonald's bag and handed the sauce to me. I took it and thanked her as we rolled our eyes about the ridiculousness of this very rude staff!
4. DISGUSTING PLAY AREA = My 2 grandsons went to play in the play area while waiting for our food. (I didn’t know this location even had a play area & so we were pleasantly surprised!) My grands are ages 8 and 5. The 5-yr old came down from this jungle gym thingy and said, "Grammy, it's disgusting because there is vomit up there." I called my older grandson down from the play area and he also confirmed this and said the bad smell was strong. I made them leave and wash up so no vomit would get on them. Uggg.
5. DATE = My family visited this location yesterday evening on 12/30/2025. I will probably never visit this location again. I hope they do better!!
RP
Ruth Pariente
Dec 30, 2025
5.0
The new management in the whole crew have completely turned that place around and it went from the when the worst places I dreaded to go to actually massively wonderful I'm proud of them
JW
Jenna Wolf
Dec 27, 2025
4.0
Very nice staff but if you need a drink though the drive-throu it will take an extra 4 min usually and have to pull ahead.
RA
Rahaf Alsaadi
Dec 24, 2025
1.0
Guys i ordered online spicy McChicken Combo large and i didn’t even get the McChicken how can a fast food make such mistake like this
What are the regular operating hours for McDonald's at 402 N Central Expy, McKinney?
McDonald's is open daily from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, and until 2:00 AM on Fridays and Saturdays.
What are the drive-thru hours for this McDonald's location?
The drive-thru operates from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, and until 2:00 AM on Fridays and Saturdays.
Can I get delivery from McDonald's in McKinney, and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 12:59 AM Monday through Thursday and Sunday, and until 1:59 AM on Fridays and Saturdays.
What delivery services does McDonald's offer at this location?
They offer delivery, same-day delivery, and no-contact delivery services.
How can I place an order online or through a mobile app?
You can order through the McDonald's App available on iOS and Android, or through their online ordering link: https://mcdonalds.smart.link/mjuu1ggdi.
What forms of payment are accepted at McDonald's in McKinney?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this location features a drive-thru service.
What nearby fast food options are available around McDonald's at 402 N Central Expy?
Nearby fast food options include Cicis Pizza, Taco Bell, Subway, Taco Bueno, and Jungle Burger McKinney, giving customers alternative dining choices nearby.
Are there any local businesses near McDonald's where I can combine errands?
Yes, nearby businesses include Liberty Tax Service for tax needs, Royal Cleaners for laundry services, Metro by T-Mobile for mobile phone services, and United States Postal Service for mailing needs, allowing convenient multi-stop visits.
What nearby fitness or wellness places can I visit near McDonald's?
Nearby wellness and fitness options include The Iron Rack gym, Master Mun's Martial Arts club, Lavish Nail Spa, and ML Hair Braiding salon, ideal for health and personal care.