McDonald's

Reviews

• LT

  Larry Truelock

  4 days ago
  5.0
  Good experience
• DS

  Deborah Stone

  Nov 13, 2025
  1.0
  Worst McDonald’s ever. I went there and ordered a fish sandwich and they left off the cheese and the tartar sauce. Just another bad experience. When I tried to call, it rang 22 times and no one picked up. Everyone there is unfriendly. You are lucky to even be acknowledged at all by anyone except the guy taking your money and all he does is put his hand out. I have lived in McKinney for 9 years and I finally have had enough. I will never go back and I suggest you don’t either. Sad excuse for a restaurant.
• AS

  Ali shayegani

  Nov 1, 2025
  1.0
  Very rude staff,cold food I was in the line for 30 minutes If you can’t hire more people,just close the store
• KJ

  Kristie Johnson

  Oct 18, 2025
  1.0
  So first let me say the working the drive threw where u order the food was nice he had in glasses.. thank u for Tht.. on the other hand the guy with the long dread locks was very rude he didn’t say not one word no hi or nothin then he hand me my drinks with soda all over the cups I ask for a napkin to clean my cup he was need a lot of training
• RR

  Raquel

  Oct 9, 2025
  1.0
  Dear McDonald’s Customer Service, I am writing to report a serious food safety issue that occurred on Tuesday, October 7, 2025, at your restaurant located at 1810 W University, McKinney, TX 75069. My son visited this location drive-through and brought home a Quarter Pounder meal for me. After taking my first bite, I immediately realized the burger patty was raw and bloody. I was alarmed and panicked, as consuming undercooked beef poses a serious health risk. I tried calling the store several times, but there was no answer. Concerned for my health and wanting to report the issue promptly, I drove to the location with the food. Upon arriving, I discovered there was no way to enter the building, so I rang the bell at a side window. A young employee came to the window, and I explained the situation, asking to speak with a General Manager. Another woman came to the window, but instead of receiving an apology or concern for the situation, the interaction felt dismissive and unprofessional. She asked for my receipt without even addressing the food safety issue or offering an apology, and when I declined to hand over the raw burger (offering instead to let her photograph it while I held it), she told me I “didn’t have to be rude.” I want to be clear that my tone was calm and justified, especially given the circumstances, and I have a recording of the conversation. I was refunded for the meal, but I left disappointed and disturbed that this occurred at all. I’m extremely concerned about the lack of care and professionalism displayed, as well as the fact that such an uncooked burger was served in the first place. Undercooked beef, or in this situation, uncooked beef, presents a serious health hazard! If I could give - 100, this would be it! The photo does not do justice, and the video I have won't upload. Suggestions: Please ensure that all food is cooked thoroughly to proper food safety standards. I also recommend conducting an unannounced visit to the store, posing as a regular customer, to observe how the staff handle orders and customer interactions firsthand. You may find that certain employees are negatively impacting your franchise’s reputation and overall performance, which in turn slows down revenue.

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