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Jimmy John's

3.8
(296 reviews)

Business Details

2014 W University Dr, McKinney, TX
75071, United States
(972) 548-9725

About

Sandwich Restaurant

Location

Jimmy John's
2014 W University Dr, McKinney, TX
75071, United States

Hours

Reviews

3.8
296 reviews
5 stars
157
4 stars
51
3 stars
19
2 stars
15
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rudeness and unprofessional behavior.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

Food quality is generally praised, but there are reports of poor preparation and unsatisfactory items.

Cleanliness

Concerns raised about cleanliness in the dining area and bathrooms, with some customers noting unsanitary conditions.

Speed of Service

While many customers appreciated the quick service, there were also reports of long wait times and delays in delivery.
  • NO
    Nicole Owens
    Feb 14, 2026
    5.0
    This location is excellent! The service is top notch. They helped me with an order for picky kids. Any time I order through the app, my order is correct and delicious.
  • BR
    Brandi Redondo
    Dec 26, 2025
    1.0
    I called the McKinney store to ask them if they have the number for the Melissa Jimmy Johns, since the number is not listed on internet. I needed to call them because they gave me the wrong order and didn't give me a receipt. When I called the McKinney store, a girl named Bri told the girl who answered that I can look it up myself. I asked the girl what that lady's name was and she told me Bri. I called back and asked for the manager and she said she was the manager, I asked her what her name was and she told me I don't need to know her name. I said I would like to make a complaint on a worker named Bri who was very rude to me. She said she was Bri. I told her I didn't appreciate her rude comment and she said she hung up on me. Totally unacceptable.
  • SD
    Sonny D
    Nov 9, 2025
    5.0
    Bri, Danielle and Kadence are Amazing. This location never disappoints in food quality and customer service. Thank you
  • BG
    Bekah Gipson
    Jul 22, 2022
    5.0
    So good and always quick.
  • AL
    Aaron L
    Mar 3, 2019
    4.0
    Order was messed up, but they made it right. Thanks for the good customer service, guys!

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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