Mixed reviews on customer service; some praised friendly staff while others reported rudeness and unprofessional behavior.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Food Quality
Food quality is generally praised, but there are reports of poor preparation and unsatisfactory items.
Cleanliness
Concerns raised about cleanliness in the dining area and bathrooms, with some customers noting unsanitary conditions.
Speed of Service
While many customers appreciated the quick service, there were also reports of long wait times and delays in delivery.
NO
Nicole Owens
Feb 14, 2026
5.0
This location is excellent! The service is top notch. They helped me with an order for picky kids. Any time I order through the app, my order is correct and delicious.
BR
Brandi Redondo
Dec 26, 2025
1.0
I called the McKinney store to ask them if they have the number for the Melissa Jimmy Johns, since the number is not listed on internet. I needed to call them because they gave me the wrong order and didn't give me a receipt. When I called the McKinney store, a girl named Bri told the girl who answered that I can look it up myself. I asked the girl what that lady's name was and she told me Bri. I called back and asked for the manager and she said she was the manager, I asked her what her name was and she told me I don't need to know her name. I said I would like to make a complaint on a worker named Bri who was very rude to me. She said she was Bri. I told her I didn't appreciate her rude comment and she said she hung up on me. Totally unacceptable.
SD
Sonny D
Nov 9, 2025
5.0
Bri, Danielle and Kadence are Amazing. This location never disappoints in food quality and customer service. Thank you
BG
Bekah Gipson
Jul 22, 2022
5.0
So good and always quick.
AL
Aaron L
Mar 3, 2019
4.0
Order was messed up, but they made it right. Thanks for the good customer service, guys!