Einstein Bros.® Bagels is your neighborhood bagel and breakfast shop. We're proud to provide our guests with freshly baked bagels, breakfast egg sandwiches, coffee and much more. Visit an Einstein Bros. Bagels location near you!
Feedback on customer service is mixed; while many praised the friendly and helpful staff, several reviews highlighted rude behavior and poor handling of complaints.
Order Accuracy
Numerous customers reported issues with incorrect orders and missing items, leading to frustration and disappointment.
Food Quality
While many enjoyed the freshness and taste of the bagels, some customers expressed dissatisfaction with the quality and preparation of certain items.
Cleanliness
The location is generally noted for being clean and well-maintained, contributing positively to the overall experience.
VL
Vanessa Luna
4 days ago
5.0
I love this place. Great food and customer service!!!
Thank you. The manager and staff are awesome.
AD
Akeiwa Doyle
4 days ago
5.0
Zack and the young lady behind the counter with him provided me with excellent customer service this morning. They were both very pleasant and answered all of my questions. Both of them greeted me with enthusiasm and a smile. Much appreciated! Keep being great!
SG
Sundeep Goud
Jan 3, 2026
1.0
Particularly, I never recommend this location to order bagels. Most of the bagels are always out of stock and no proper response to customers. Specially, need to talk about store manager. Zero stars for his rude behavior and arrogance at store.
MM
Monica
Dec 27, 2025
1.0
I had a disappointing experience at this location. My order was made incorrectly, and when I went back to the counter to politely show that the entire order was wrong, the cashier responded rudely instead of helping. He said, ‘Didn’t you order the All-Nighter on a jalapeño cheddar bagel?!’ in a confrontational tone, even though the bagel I was holding in front of him was clearly not what I ordered. Mistakes happen, but the attitude and lack of basic customer service made the situation worse. I expected better.
DW
Dave Whitmore
Dec 7, 2025
1.0
I ordered and paid for bagels and tubs of cream cheese. When I got home, I realized they forgot to include the cream cheese so I called the store. While the message said I could order for delivery, the manager said they couldn't (no explanation why). He said most they could do was give it to me for free if I came returned. It's not free; I already paid. I live 20 minutes away, so it’s a significant inconvenience for me and family. I asked if they could give me a gift card to help compensate. The answer was no. Frustrating experience with insincere apology. Normally, service is good.
Frequently Asked Questions About Einstein Bros. Bagels
What are the regular operating hours of Einstein Bros. Bagels in McKinney, TX?
Einstein Bros. Bagels is open daily from 6:00 AM to 2:00 PM.
Does Einstein Bros. Bagels offer any holiday closures?
Yes, the store is closed on December 25th each year.
Where is Einstein Bros. Bagels located in McKinney?
It is located at 4040 W University Dr, Suite 200, McKinney, TX 75071.
What types of payment does Einstein Bros. Bagels accept?
They accept American Express, Discover, Mastercard, Visa, cash, and mobile payment options like Apple Pay, Android Pay, Samsung Pay, and contactless payments.
What services does Einstein Bros. Bagels provide for ordering and delivery?
They offer in-store pickup, delivery including same-day and no-contact delivery options.
What kind of food and beverages can I find at Einstein Bros. Bagels?
They offer fresh-baked bagels, breakfast egg sandwiches, deli and signature lunch sandwiches, coffee, cold brew, pastries, and catering for breakfast and lunch.
Does Einstein Bros. Bagels in McKinney provide catering services?
Yes, catering is available for breakfast, brunch, and lunch groups.
Are there any nearby restaurants to Einstein Bros. Bagels where I could grab a meal before or after my visit?
Nearby restaurants include Fire Bowl Cafe (Asian fusion), Torchy’s Tacos (Mexican/Tex-Mex), Dave’s Hot Chicken, Piada Italian Street Food, Maple Street Biscuit Company, CAVA (Mediterranean), The Brass Tap (bar and beer), Parry’s Pizza, and Salad and Go (fast food).
What nearby shops or services can customers visit in the McKinney area around Einstein Bros. Bagels?
Customers can also visit nearby places such as Clear Cube Ice (specialty grocery), The Soccer Corner (sporting goods), Hibiscus Nail Bar (beauty and spa), Revolution Barbershop, Boss Frog Tattoos, Frost Bank, The NOW Massage McKinney spa, and North Texas Palms & Pottery retailer.
Is there parking available near Einstein Bros. Bagels?
Yes, there is free street and lot parking available near the location.
How can I stay updated on Einstein Bros. Bagels specials or access their menu?
You can visit their menu online at https://www.einsteinbros.com/menu/, follow their Instagram @einsteinbros, or check their Facebook page at https://www.facebook.com/114461008332417.