Dunkin'

3.4
382 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve McKinney, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3805 W University Dr, McKinney, TX
75071, United States

Hours

Reviews

3.4
382 reviews
5 stars
176
4 stars
46
3 stars
26
2 stars
21
1 star
113

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including burnt, stale, and improperly prepared items.

Customer Service

Mixed feedback on customer service; while some praised friendly staff, many highlighted rudeness and poor handling of orders.

Order Accuracy

Frequent complaints about incorrect orders and items missing from orders, leading to customer frustration.

Cleanliness

Several reviews noted unsanitary conditions in the store, including dirty tables and concerns about food safety.

Management Issues

Customers expressed dissatisfaction with management's responsiveness to complaints and overall store operations.
  • AW
    A Wood
    2 days ago
    1.0
    Terrible! We are here right now. My wife had to get out and go inside. They have premade drinks sitting out in the counter so that they don’t have to make anything fresh from scratch. The nitro is warm… I had to repeat my order twice at the speaker and once again at the window…. Still got it wrong. What the hell is happening here? You’re two hours from closing and this subpar service should feel embarrassing
  • CH
    Christian Hoyt
    Nov 15, 2025
    5.0
    Love this location. Everyone is always friendly and order is always correct. Today, Jen, helped me and she was friendly and engaging and started my day with a smile and friendly face. Recommended
  • DV
    Denise vH
    Nov 10, 2025
    1.0
    This store is miserable. My order was missing a sandwich and instead of cold brew they gave me iced coffee. They also don't answer the phone. I accidentally ordered from this store instead of the one on Virginia. I won't make that mistake again. How can this store be so bad for so long. The last time I ordered from them a year or more ago it was the same lousy service and not getting the items I paid for and not answering the phone.
  • TH
    Trey Hoser
    Sep 27, 2025
    1.0
    This location needs a complete retraining on how they are to prep and serve food. I've had to go back in multiple times to get them to actually cook the kolaches because they were served FROZEN. They seem to be microwaving frozen food instead of properly cooking it so the bun is hot but the sausage is full of ice crystals from being frozen still. They're either not thawing food properly or not cooking it properly or both.
  • AD
    Animesh D
    Sep 26, 2025
    5.0
    Nice clean store with courteous staff and helpful service. They have limited seats inside and have one small patio to sit outside. The drive thru is quick and order has been prepared with care. The staff is nice and provides best service to customers. There’s plenty parking outside.

Frequently Asked Questions About Dunkin'

What are the operating hours of this Dunkin' location in McKinney, TX?

This Dunkin' is open every day from 5:00 AM to 8:00 PM.

Does this Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' McKinney offers both delivery and curbside pickup services for your convenience.