Dunkin'

3.4
386 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve McKinney, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3805 W University Dr, McKinney, TX
75071, United States

Hours

Reviews

3.4
386 reviews
5 stars
179
4 stars
47
3 stars
26
2 stars
21
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rudeness and poor order handling.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

Inconsistent food quality; some items were reported as stale or poorly prepared, while others were enjoyed.

Cleanliness

Concerns about cleanliness and hygiene, with reports of dirty tables and unsanitary conditions.

Operational Issues

Problems with store hours and staff responsiveness, including failure to answer phone calls and early closures.
  • AK
    Al Khazailee
    Dec 28, 2025
    5.0
    Staff were great, she helped me choose what I wanted and did that with a smile, it was my first time ever in and Dunkin’ places
  • GP
    Geoffrey Pond
    Dec 17, 2025
    1.0
    I go to this location almost every morning in the beginning of the week, I get the same thing and they always ask me if I want the usual, which I like. This morning I walked up to the front door and it was locked. I stood there by the door and the crew would look over but didn't acknowledge me. I tried calling the store to see if they could unlock the door but they didn't answer as they were helping customers in the drive through so they were clearly open. I couldn't wait any longer because I had to walk back to work. As I was walking back to work I called again and then after a few rings, they finally answered.
  • AW
    A Wood
    Nov 23, 2025
    1.0
    Terrible! We are here right now. My wife had to get out and go inside. They have premade drinks sitting out in the counter so that they don’t have to make anything fresh from scratch. The nitro is warm… I had to repeat my order twice at the speaker and once again at the window…. Still got it wrong. What the hell is happening here? You’re two hours from closing and this subpar service should feel embarrassing
  • CH
    Christian Hoyt
    Nov 15, 2025
    5.0
    Love this location. Everyone is always friendly and order is always correct. Today, Jen, helped me and she was friendly and engaging and started my day with a smile and friendly face. Recommended
  • DV
    Denise vH
    Nov 10, 2025
    1.0
    This store is miserable. My order was missing a sandwich and instead of cold brew they gave me iced coffee. They also don't answer the phone. I accidentally ordered from this store instead of the one on Virginia. I won't make that mistake again. How can this store be so bad for so long. The last time I ordered from them a year or more ago it was the same lousy service and not getting the items I paid for and not answering the phone.

Frequently Asked Questions About Dunkin'

What are the operating hours of this Dunkin' location in McKinney, TX?

This Dunkin' is open every day from 5:00 AM to 8:00 PM.

Does this Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' McKinney offers both delivery and curbside pickup services for your convenience.