Business Details
About
Mexican Restaurant
Chipotle 380 & Lake Forest is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.0
699 reviews
5 stars
252
4 stars
91
3 stars
49
2 stars
39
1 star
268
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including bland chicken, small portions, and unsatisfactory ingredients.
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional.
Cleanliness
Several customers noted that the restaurant was often dirty, including unclean dining areas and unsanitary food handling practices.
Inconsistent Portions
Many patrons experienced inconsistency in portion sizes, with some receiving significantly less food than expected.
Staff Attitude
A recurring theme was the negative attitude of staff, with many customers feeling disrespected and undervalued during their visits.
- CVCasandra ValenciaNov 18, 20255.0Customer service was great, very helpful Laura was very nice, she even came to check and ask if everything was good. Very thoughtful of her. Haven’t been to a chipotle in years so this really hit the spot!
- EHEva HernandezNov 18, 20255.0Clean environment, food was great, and Laura was very friendly! I would recommend this place!
- DRDree RiveraNov 18, 20255.0First time at Chipotle and it was a great experience. Food was great and so was their service. Laura was exceptional!
- SMSipendra MauryaNov 14, 20251.0This Chipotle is the worst. One special thing you will experience here that food is being served based on you skin color(Based on My experience😌😌😌😌). If you are brown/Indian then avoid this Chipotle . Portion will be very less that you many need to go somewhere else to make your tummy full. At billing counter food will be thrown towards you instead of passing to you. I had a really disappointing experience at this Chipotle location. The portion sizes were extremely small, and I was surprised by the service at the billing counter. Unfortunately, I felt like the service I received was different because of my background. I hope the staff receives additional training to ensure all customers are treated with respect and care. I'm sharing my experience so others can be aware and make informed decisions.
- BCBilly CameronOct 30, 20251.0Chicken has no flavor, almost like it was boiled. Someone needs to tell them that CHAR=FLAVOR! Also the guacamole is not guacamole. It's literally half way squashed Avocados. I challenged the lady to find some veggies in there. And to get credit... she found 2 onion pieces in half of a giant container of it lol
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at 380 & Lake Forest serve?
Chipotle Mexican Grill offers customizable fast-casual Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 5151 W University Dr, McKinney?
The store is open daily from 10:45 AM to 11:00 PM.
How can I order food from Chipotle Mexican Grill online?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle mobile app available on the Apple App Store.
Does Chipotle Mexican Grill support sustainable and humane ingredient sourcing?
Yes, Chipotle follows 'Food with Integrity' principles, sourcing ingredients from farms practicing humane and sustainable methods.
Is the Chipotle Mexican Grill location at 380 & Lake Forest welcoming to the LGBTQ community?
Yes, this location welcomes LGBTQ customers as indicated by its attributes.
What is the contact email and phone number for Chipotle Mexican Grill at this location?
You can reach them at TX.3558.380LkForest@chipotle.com or call +1 469-247-0016.
Which nearby fast food restaurants can I visit near Chipotle at 380 & Lake Forest?
Near Chipotle, you can also find Wendy's, Chick-fil-A, McDonald's, MOD Pizza, and another Chipotle Mexican Grill location for a variety of fast food options.
Are there nearby coffee shops close to the Chipotle Mexican Grill at 5151 W University Dr?
Yes, Starbucks and Circle K, which serve coffee and snacks, are located close by and make convenient spots for a drink before or after your meal.
Where can I find nearby financial services or ATMs near Chipotle at 380 & Lake Forest?
Nearby financial services include a Chase ATM and Coinme for currency exchange and ATM services.
What local amenities are near the Chipotle Mexican Grill for additional convenience?
Nearby amenities include Kroger supermarket, Valvoline Instant Oil Change, Aqua-Tots Swim School, and The ENT & Allergy Centers of Texas, offering grocery shopping, car care, swimming lessons, and medical services.