Chipotle Mexican Grill

3.3
1154 reviews
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Business Details

2014 W University Dr, McKinney, TX
75071, United States
(972) 548-1542
https://locations.chipotle.com/tx/mckinney/2014-w-university-dr?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1132
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About

Fast Food RestaurantMexican Restaurant
Chipotle 380 Town Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2014 W University Dr, McKinney, TX
75071, United States

Hours

Reviews

3.3
1,154 reviews
5 stars
442
4 stars
188
3 stars
93
2 stars
81
1 star
350

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior.

Portion Sizes

Many customers complained about small portion sizes, particularly for meat and rice, leading to dissatisfaction.

Cleanliness

Several reviews mentioned the restaurant's cleanliness issues, with dirty tables and unsanitary conditions noted.

Food Quality

Feedback indicated inconsistent food quality, with reports of cold food, overcooked meat, and lack of freshness.

Management Issues

Customers expressed concerns about the management's responsiveness and the overall training of staff.
  • SC
    Scott co
    6 days ago
    3.0
    Wow it's a interesting way to get mex food. Not my favorite but wife like it. Lots to choose from.
  • CB
    Chandra Bhooshan
    Dec 19, 2025
    1.0
    They are charging extra amount for red chimchuri and this is what they giving us. Really pathetic service.
  • NF
    Nuvi Welding And Fabrication
    Dec 10, 2025
    5.0
    Elmo’s was absolutely awesome and she is an incredible manager. She knows how to run the show and clearly is a great leader!. I love this place
  • RW
    Remington Wright
    Dec 7, 2025
    4.0
    Classic Chipotle You Know And Love... Fresh Ingredients And The Service Is Always Top Tier...
  • LB
    Lucas Bauer
    Dec 2, 2025
    1.0
    I was ordering a bowl and noticed the veggies were running low. I saw a new batch on the grill, so I requested to wait for those instead. After I paid, a worker started shoveling the old veggies on, hoping I wouldn’t notice. When asked why he would do that when I asked for new ones, he tried to say they were the new ones when I could clearly see them behind him. This type of behavior is disappointing and leads me to not recommend this location.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at 380 Town Crossing serve?

Chipotle Mexican Grill serves customizable Mexican-inspired fast-casual food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill at 2014 W University Dr, McKinney, TX?

Chipotle is open every day from 10:45 AM to 11:00 PM.