Arby's

3.5
968 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1706 West University Drive, Mckinney, TX
75069, United States

Hours

Reviews

3.5
968 reviews
5 stars
388
4 stars
170
3 stars
126
2 stars
82
1 star
202

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being praised while others were described as old, cold, or poorly prepared.

Service Issues

Numerous reviews highlighted poor customer service, including unresponsive staff, incorrect orders, and rude behavior.

Cleanliness

While some customers noted the restaurant was clean, others pointed out issues with lobby cleanliness and overall maintenance.

Order Accuracy

Many customers experienced problems with order accuracy, receiving incorrect items or incomplete orders.

Staff Friendliness

Despite service issues, some reviews mentioned friendly and helpful staff, indicating a mix of experiences.
  • DJ
    Daniel Jones
    Dec 22, 2025
    1.0
    They forgot the fries in a 3 item order. Smh
  • SD
    Sonny D
    Dec 17, 2025
    1.0
    Food from Arby’s I always like. Service at this location horrible My feedback is guys if you rather not be at your job call in or take a day off. Learn to at least greet your customers. Drive thru I stood for like 4 mins thinking they are busy ( there were no cars ) after saying hello like 4 times lady comes on with an attitude tone saying hold on. Did me a Favor by taking my request of a sandwich for $9.73 I’m the one saying thank you. Ridiculous experience I’m not going to THIS location as it is was first time at this one and last time
  • DR
    Debbie R
    Dec 7, 2025
    3.0
    Staff was friendly and helpful, but the food quality has gone down hill. I used to love the regular roast beef sandwiches and curly fries, but the last few times the taste and texture seem off.
  • TL
    tara love
    Nov 25, 2025
    5.0
    Had the mozzarella sticks. They were great with marinara sauce. Tried the steak bites. Not a fan. Fries we're great as always.
  • KB
    Kevin Bullard
    Nov 24, 2025
    5.0
    Was new to using app and staff very helpful. Great roast beef and those new steak bites are fantastic