McDonald's

3.9
1834 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2801 Nolana Ave, McAllen, TX
78504, United States

Hours

Reviews

3.9
1,834 reviews
5 stars
915
4 stars
382
3 stars
218
2 stars
95
1 star
224

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently noted quick service, especially in the drive-thru, but there were also complaints about slow service during curbside orders.

Customer Service

Feedback varied widely; while some praised friendly staff, many reported rude behavior and poor management, particularly in handling complaints.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and food quality, leading to customer dissatisfaction.

Cleanliness

Several customers appreciated the cleanliness of the restaurant, although some noted inconsistencies in food quality and freshness.

Food Quality

While some customers enjoyed their meals, others reported receiving cold or poorly prepared food, including old fries and incorrect items.
  • KG
    Keshia Garcia
    6 days ago
    2.0
    I found a long black hair in my mcchicken. They took no accountability and took 15 mins to address it in general after I brought it to an employee. Better be careful and check your burgers because they dont care there.
  • AH
    Alfredo Hernandez
    Nov 8, 2025
    1.0
    As a treat for my family and I we got breakfast takeout tell her to get home and see that hashbrowns were soggy. The sausage was burnt and my bagel speaks for itself do better.
  • FR
    Freddy Reyes
    Nov 8, 2025
    1.0
    Desayuno el 8 de noviembre 7:38 am. La manager en turno es una persona déspota y sin actitud de servicio. Nos atendió muy mal y le llamé la atención advirtiéndole que cambie esa actitud porque si no iba a tener problemas. Nos tomó la orden de manera muy irrespetuosa y sin cortesía. Una persona muy desagradable para atender clientes. Es muy arriesgado tener una empleada así atendiendo a los clientes porque está afectando mucho la reputación de McDonald's.....
  • MR
    Marcos Rangel
    Nov 6, 2025
    1.0
    Don't usually do this but I am a little heated right now. Just left from this McDonald's on wow. I ordered my meal through the app for curbside. I ordered a happy meal, hot and spicy combo and a $5 combo. The kid that brought it to me was great and even went back in to get me a drink carry. This is when i noticed that i was missing the fries for the hot and spicy combo. So i get off and take the bag of food back in with me. I see the kid that brought me the food and i let him know and show him. He goes back and lets the girl bagging that he needs fries form my order. She looks at me then tells him to ask for my number. So i give it and she starts going through the order monitor to look for my order. When she finds it, she looks at it for a bit then turns and gives me a strange look for a bit. Then turns and goes gets fries, throws them in a bag, then throws the bag at the kid, then turns to me and yells "I put the fries in the bag" i told her to check the bag and she yells at me the same thing. I tell her to check the bag and im not sure what she said next but I told her if she wanted to search my truck for the fries as well. Had to turn and leave before ignorant girl made me lose my cool over $2 fries. It is sad because there is a McDonald's literally closer to me but have to hit a main road and this one i have to further but through back roads. I will be going to the closer one from now on till there management teaches it employees some customer service skills. I am one to let a lot of things slide when it comes to fast food because i know that most employees are kids and don't want to deal with people but yelling from the back to the counter to someone that had not said a word to you over some missing fries, is just crazy. To top it off i didn't even say a word except to the kid that brought my food and i was calm about it. And for none of the other employees to say any is also crazy
  • AZ
    alondra zuniga
    Oct 24, 2025
    1.0
    Disgusting and unsafe ! I ordered a MCD Pack and two drinks (requested sweet tea) with chicken sandwiches extra mayo from the drive-thru. My daughter tried the tea and said it was unsweet and I let it go. Then I gave her a chicken sandwich and found a paper ticket soaked in mayonnaise inside the sandwich. I swapped it for another one and every single chicken sandwich had paper inside. Absolutely disgusting. Later I grabbed a buffalo sauce and it was Chick-fil-A buffalo sauce, how does a Chick-fil-A sauce end up in a McDonald’s bag? I called the store, asked to speak with a manager and asked them to check the cameras. They said they checked and told me I was wrong, even implied I was lying, and then hung up when I asked for their name. This is a health hazard and terrible customer service. Not coming back. Parents beware.

Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's is open from 6:00 AM to 11:00 PM Monday through Sunday.

Does this McDonald's offer delivery, and if so, what are the delivery hours?

Yes, delivery is available daily from 6:00 AM to 11:30 PM Sunday through Thursday, and until 12:30 AM on Friday and Saturday.