H-E-B

4.6
3167 reviews

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 3601 Pecan in McAllen, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
3601 Pecan, McAllen, TX
78501, United States

Hours

Reviews

4.6
3,167 reviews
5 stars
2,350
4 stars
527
3 stars
168
2 stars
43
1 star
79

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, although some reported issues with management and specific employees.

Product Availability

Customers frequently noted that certain items were out of stock, leading to frustration.

Cleanliness

The store was generally described as clean, but there were complaints about the condition of the bathrooms and dining areas.

Chinese Food Quality

Feedback on the Chinese food was mixed, with some customers enjoying it while others found it bland or unsatisfactory.

Overall Experience

Overall, customers expressed a strong loyalty to H-E-B, appreciating the variety and quality of products despite some operational issues.
  • JO
    Jo Oller
    Dec 30, 2025
    5.0
    Nice store, I wish my HEB had more selection
  • JG
    Julie Garcia
    Dec 26, 2025
    4.0
    My HEB Pecan & Ware Rd. Always employees on floor if you need anything. Mgrs aren’t as friendly as the employees. Great service at Deli & Pharmacy. They don’t have much selection on holiday items & decor like the other HEB’s.
  • BR
    Bob Ritchey
    Nov 26, 2025
    3.0
    We went to pick up dinner at the Chinese restaurant only to discover that they closed at 5 instead of 7 due to the holiday. There was a sign but that didn't help since it could not be seen until we arrived a few minutes before 6.
  • EC
    Ellie Cervantes-Gros
    Nov 26, 2025
    5.0
    Always such an extraordinary experience! I had been away for a year, and it is absolutely amazing how the service stays spectacular! Every employee is so professional and courteous. Bravo, H-E-B! Bravo!
  • AL
    Anahy Luna Lopez
    Nov 17, 2025
    1.0
    Horrible drive up experience. I paid extra for a quick pick up and they had me wait almost 1hr. Then on top of that they put a dish Soap bottle that is clearly open that gets soap all over my car and food and they cannot do anything about it. Horrible customer service when you call. Honestly dont know what is wrong with people giving Horrible customer service. No one is in the position to spend money on food and have it be ruined because of their carelessness.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.