El Pollo Loco

4.0
1133 reviews

About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in McAllen,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • Drive-throughAvailable

Location

El Pollo Loco
601 W Nolana Ave, Mcallen, TX
78501, United States

Hours

Reviews

4.0
1,133 reviews
5 stars
619
4 stars
218
3 stars
131
2 stars
44
1 star
121

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple reviews highlighted poor customer service, including rude staff and order mix-ups.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning dry chicken, small portions, and inconsistent flavors.

Cleanliness

While some praised the cleanliness of the restaurant, others reported unsanitary conditions and issues with food preparation.

Positive Experiences

Despite the negatives, several customers enjoyed the food and service, noting friendly staff and good flavors.
  • BA
    Bob Allen
    2 days ago
    5.0
    Consistent Tex-Mex food and service and atmosphere are location by location some better than others. Tried one of their new chicken bowls it was okay. Next time I'll go back to my old standards tostada bowls. But like always it's pretty consistent food
  • MA
    Manuel Aguilar
    Jan 2, 2026
    5.0
    Siempre vengo a este lugar por la atención por parte del personal Ricardo el cajero siempre es amable y ofrece parte del menú si preguntaw alguna sugerencia 😉 y eso habla del buen trabajo por parte del manager 😉 y de la comida siempre es gratos comer pollito asado o un buen burrito 🌯 en esta sucursal y aparte de que siempre este limpio y eso da mas ganas de regresar a un lugar 😉 y este hace la diferencia🥰
  • DC
    Diego Corrales
    Nov 30, 2025
    5.0
    Gilbert smells nice and I like his voice :)
  • VT
    Ven Tijerina
    Oct 20, 2025
    3.0
    Is just another Pollo Loco franchise. I was surprised when I didn’t see any more chips and salsas bar, since when? The chicken pieces were very small and smell weird… I have to admit the place is very clean
  • TV
    Tony V
    Oct 2, 2025
    1.0
    I came to dine here today and the place was not only fithy with chips, chicken bones and skins, crumbled napkins all over the table and floor; but, they were also spraying for ants. Then to make matters worse, one of the employees had the audacity to charge me for a missing item they forgot to include in my salad. Instead of admitting fault, she chose to ARGUE the matter instead of fixing it. This place is usually hit or miss. I'm not sure what happened today, but, it was a definitely a miss.

Frequently Asked Questions About El Pollo Loco

What are the opening hours of El Pollo Loco in McAllen, TX?

El Pollo Loco in McAllen, TX is open daily from 10:30 AM to 10:00 PM.

Where is El Pollo Loco located in McAllen?

El Pollo Loco is located at 601 W Nolana Ave, McAllen, TX 78501.