Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in McAllen,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Hours
Reviews
4.0
1,133 reviews
5 stars
619
4 stars
218
3 stars
131
2 stars
44
1 star
121
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple reviews highlighted poor customer service, including rude staff and order mix-ups.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning dry chicken, small portions, and inconsistent flavors.
Cleanliness
While some praised the cleanliness of the restaurant, others reported unsanitary conditions and issues with food preparation.
Positive Experiences
Despite the negatives, several customers enjoyed the food and service, noting friendly staff and good flavors.
- BABob Allen2 days ago5.0Consistent Tex-Mex food and service and atmosphere are location by location some better than others. Tried one of their new chicken bowls it was okay. Next time I'll go back to my old standards tostada bowls. But like always it's pretty consistent food
- MAManuel AguilarJan 2, 20265.0Siempre vengo a este lugar por la atención por parte del personal Ricardo el cajero siempre es amable y ofrece parte del menú si preguntaw alguna sugerencia 😉 y eso habla del buen trabajo por parte del manager 😉 y de la comida siempre es gratos comer pollito asado o un buen burrito 🌯 en esta sucursal y aparte de que siempre este limpio y eso da mas ganas de regresar a un lugar 😉 y este hace la diferencia🥰
- DCDiego CorralesNov 30, 20255.0Gilbert smells nice and I like his voice :)
- VTVen TijerinaOct 20, 20253.0Is just another Pollo Loco franchise. I was surprised when I didn’t see any more chips and salsas bar, since when? The chicken pieces were very small and smell weird… I have to admit the place is very clean
- TVTony VOct 2, 20251.0I came to dine here today and the place was not only fithy with chips, chicken bones and skins, crumbled napkins all over the table and floor; but, they were also spraying for ants. Then to make matters worse, one of the employees had the audacity to charge me for a missing item they forgot to include in my salad. Instead of admitting fault, she chose to ARGUE the matter instead of fixing it. This place is usually hit or miss. I'm not sure what happened today, but, it was a definitely a miss.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in McAllen, TX?
El Pollo Loco in McAllen, TX is open daily from 10:30 AM to 10:00 PM.
Where is El Pollo Loco located in McAllen?
El Pollo Loco is located at 601 W Nolana Ave, McAllen, TX 78501.
Does El Pollo Loco offer online ordering?
Yes, you can order online through their website or via the El Pollo Loco app for quick and easy ordering.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering for your events and gatherings.
What types of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Is there a drive-through service available at El Pollo Loco in McAllen?
Yes, the McAllen location has a drive-through service for your convenience.
What is unique about the food preparation at El Pollo Loco?
They marinate whole chickens in a special blend of herbs, spices, fruit juices and garlic, then fire-grill them on open-flame grills for authentic taste.
What nearby services or businesses can I find around El Pollo Loco?
Nearby you can find services like Harrison Lending Group (mortgage broker), Law Office of Karla Olivarez (immigration law), and FlorAl Tax Service (accounting and financial services).
Are there other dining options close to El Pollo Loco in McAllen?
Yes, Kentucky Fried Chicken (KFC) and Chili's TexMex Restaurant are nearby if you're looking for other dining choices.
Can I visit nearby beauty salons after dining at El Pollo Loco?
Yes, you can visit nearby beauty salons like Carlos Gonzalez Hair Studio, Spellbound Scissors Studio, and Bliss Hair Salon & Spa conveniently located close by.