Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in McAllen,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- Drive-throughAvailable
Location
Hours
Reviews
4.0
1,130 reviews
5 stars
615
4 stars
218
3 stars
131
2 stars
44
1 star
122
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Some customers noted that the restaurant was clean, while others reported unsanitary conditions with trash and food debris.
Service Quality
Customer service experiences varied widely, with some praising friendly staff and quick service, while others reported rude behavior and poor handling of orders.
Food Quality
Feedback on food quality was mixed; some enjoyed the chicken and flavors, while others complained about small portions, dry chicken, and overall disappointing meals.
Pricing
Several customers felt that the prices were high relative to the portion sizes and quality of food received.
Order Accuracy
Multiple reviews indicated issues with order accuracy, including missing items and incorrect orders.
- VTVen TijerinaOct 20, 20253.0Is just another Pollo Loco franchise. I was surprised when I didn’t see any more chips and salsas bar, since when? The chicken pieces were very small and smell weird… I have to admit the place is very clean
- TVTony VOct 2, 20251.0I came to dine here today and the place was not only fithy with chips, chicken bones and skins, crumbled napkins all over the table and floor; but, they were also spraying for ants. Then to make matters worse, one of the employees had the audacity to charge me for a missing item they forgot to include in my salad. Instead of admitting fault, she chose to ARGUE the matter instead of fixing it. This place is usually hit or miss. I'm not sure what happened today, but, it was a definitely a miss.
- PMPatricia McSep 22, 20254.0Ordene medio pollo y arroz , senti que el arroz no tenía sabor y las tortillas sería mejor que fueran de maiz no procesadas, la persona que me atendio muy amable me ofrecio varias opciones pero nunca me explico que cada cambio del combo seria extra
- AAAdrian AyalaSep 11, 20255.0Classic pollo 🥣 🔥
- LSLony SantanaSep 11, 20251.0This is the worst Pollo Loco that have been. The service was poor, the chicken dry and I believe they were not using the original recipe and the red Sauce was not at all the original not even close to the original. I will never come to eat at this Pollo Loco.
Frequently Asked Questions About El Pollo Loco
What are the opening hours of El Pollo Loco in McAllen, TX?
El Pollo Loco in McAllen, TX is open daily from 10:30 AM to 10:00 PM.
Where is El Pollo Loco located in McAllen?
El Pollo Loco is located at 601 W Nolana Ave, McAllen, TX 78501.
Does El Pollo Loco offer online ordering?
Yes, you can order online through their website or via the El Pollo Loco app for quick and easy ordering.
Does El Pollo Loco provide catering services?
Yes, El Pollo Loco offers catering for your events and gatherings.
What types of payment does El Pollo Loco accept?
They accept American Express, Discover, and Visa credit cards.
Is there a drive-through service available at El Pollo Loco in McAllen?
Yes, the McAllen location has a drive-through service for your convenience.
What is unique about the food preparation at El Pollo Loco?
They marinate whole chickens in a special blend of herbs, spices, fruit juices and garlic, then fire-grill them on open-flame grills for authentic taste.
What nearby services or businesses can I find around El Pollo Loco?
Nearby you can find services like Harrison Lending Group (mortgage broker), Law Office of Karla Olivarez (immigration law), and FlorAl Tax Service (accounting and financial services).
Are there other dining options close to El Pollo Loco in McAllen?
Yes, Kentucky Fried Chicken (KFC) and Chili's TexMex Restaurant are nearby if you're looking for other dining choices.
Can I visit nearby beauty salons after dining at El Pollo Loco?
Yes, you can visit nearby beauty salons like Carlos Gonzalez Hair Studio, Spellbound Scissors Studio, and Bliss Hair Salon & Spa conveniently located close by.