Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
4.1
245 reviews
5 stars
137
4 stars
56
3 stars
17
2 stars
7
1 star
28
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported rude or inattentive service, with long wait times and incorrect orders being common complaints.
Food Quality
There were mixed reviews on food quality, with some praising the cheesesteaks while others criticized the taste, portion sizes, and freshness.
Cleanliness Concerns
Several reviews highlighted unsanitary conditions, including cross-contamination and the presence of flies, which deterred customers from returning.
Pricing Concerns
Customers expressed dissatisfaction with the value for money, feeling that the food was overpriced for the quality received.
Positive Experiences
Despite the negative feedback, some customers enjoyed their meals and appreciated the friendly service, indicating that experiences can vary.
- AGAngie GarzaNov 26, 20252.0Where do I begin. The guy at the register is rude. Doesn't even greet you. I said hello and his response what do you want? Sorry didn't realize common courtesy didn't exist anymore. He sounded super rushed. "What else, what else" and he would also cut me off as I was speaking. Secondly, someone call the food inspector cause why is the guy preparing my food, touching trash cans, and fridge doors with the SAME pair of gloves š¤¢. Cross contamination.Gross gross gross. and lastly 3 different people who ordered AFTER me got their food first. Also the guys were horse playing kicking their feet in the air next to the the precut veggies.
- JTJose TamezNov 10, 20251.0What happened to this place? It used to be great but now it's staffed by the laziest people I have ever met. I ordered a sandwich Sunday 11/9 at about 6:10, which is nearly an hour before they close. I stood there for a good 20 seconds while the girl working just stared at me without saying a word. I then realized that you had to order on a tablet they had and I ordered the bacon 3 cheesesteak. After about 10 minutes they call my order and one of the guys working there tells me "we ran out of bacon so there's no bacon on it" I said that there was no problem, just that I was going to need a partial refund since bacon costs extra and that is absolutely something they should have told me when I was ordering. He said to give him a second and told the girl working to go get some bacon from the back. Miraculously 2 strips of bacon appeared. These people simply put the bacon in storage while they were closing 50 minutes before the restaurant was supposed to close and simply expected people would have no issue getting charged extra for bacon, not getting said bacon, and get lied to about it being out of stock? That is straight up stealing from their customers. How on earth did the entire restaurant staff at the time think that is acceptable?
- LTLaura TorresOct 17, 20255.0Cashier Steven is very polite and welcoming.
- IGissis garciaFeb 22, 20194.0Ok
Frequently Asked Questions About Charleys Cheesesteaks
What are the operating hours of Charleys Cheesesteaks at La Plaza Mall?
Charleys Cheesesteaks at La Plaza Mall is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Is Charleys Cheesesteaks open for delivery service?
No, Charleys Cheesesteaks does not offer delivery service at this location; delivery is closed every day of the week.
Does Charleys Cheesesteaks have a drive-through option?
No, the drive-through service is not available at this Charleys Cheesesteaks location, as it is closed every day.
Can I pick up my order directly from Charleys Cheesesteaks at La Plaza Mall?
No, pickup service is not available at this location; it is closed on all days for pickup.
Is takeout available at Charleys Cheesesteaks in La Plaza Mall?
No, takeout service is closed every day at this location.
What payment methods are accepted at Charleys Cheesesteaks in La Plaza Mall?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa credit cards for payment.
Where is Charleys Cheesesteaks located within La Plaza Mall?
Charleys Cheesesteaks is located at 2200 S. 10th St., Suite VC-03 in McAllen, TX 78503, inside La Plaza Mall.
What popular stores are near Charleys Cheesesteaks in La Plaza Mall?
Nearby stores include Shoe Palace, SHOE DEPT., Coach, AĆ©ropostale, Crocs at La Plaza, Finish Line, Champs Sports, and Forever 21, offering various shopping options before or after your meal.
Are there any dessert or snack options near Charleys Cheesesteaks at La Plaza Mall?
Yes, you can visit Marble Slab Creamery, Great American Cookies, Rocky Mountain Chocolate Factory, or Ben & Jerryās for dessert or snacks near Charleys Cheesesteaks.
What dining options are available close to Charleys Cheesesteaks in La Plaza Mall?
Nearby dining options include Villa Italian Kitchen (pizza), Yard House (American and bar), Palenque Grill (Mexican), and Mori Japanese Grill (sushi and Japanese cuisine).