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McDonald's

2.9
(2003 reviews)

Business Details

5408 East End Blvd S, Marshall, TX
75672, United States
(903) 938-6411
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5408 East End Blvd S, Marshall, TX
75672, United States

Hours

Reviews

2.9
2,003 reviews
5 stars
525
4 stars
333
3 stars
304
2 stars
198
1 star
643

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 20-30 minutes, especially in the drive-thru.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, with many customers receiving the wrong items or missing items altogether.

Staff Attitude

Feedback indicated a lack of professionalism and poor customer service from staff, with reports of rudeness and inattentiveness.

Cleanliness

Several customers noted unsanitary conditions, particularly in the bathrooms and dining area.

Management Issues

Many reviews suggested a need for better management and staffing, with calls for accountability and improved training for employees.
  • UD
    Umsted Design
    Feb 9, 2026
    4.0
    great, clean bathroom!
  • LK
    Lily Kay
    Feb 7, 2026
    1.0
    I sat at the speaker for 7 minutes with no one talking to me, got to the window and sat there for a good three minutes before being spoken to, sat at the window for another 14 minutes watching the employees just playing while waiting on a mobile order for a spicy chicken sandwich, medium fry and drink. This order was placed well before I even got to the drive thru.
  • SR
    Sebastien Rousseau
    Feb 1, 2026
    1.0
    This is the worst mcdonald of entire world. Restaurant was empty and they took 40 minutes to made the order. They all use phones and dont wash hands. Just skip
  • JL
    Jennifer Luster
    Jan 26, 2026
    1.0
    Pulled in drive thru the greeting was nice. Then they vanished after taking my order. Pulled to windows to see was g I ing on and 8 min she said they was closed. Very disappointed 😞
  • LV
    lida velazquez
    Jan 4, 2026
    1.0
    if i could rate them a 0 stars i would. We’re coming from Houston, as soon as we go into the lane the lights went off. They were trying to close 30 MINUTES earlier than their supposed hour. Not only are the fries cold but man do these pple look miserable!!! Rude, disrespectful and honestly the worst service in this entire town. Some pple shouldn’t be getting hired. i really don’t wish bad upon pple but seeing how bad the reviews are in this location they should really fire everyone and start fresh. Not only are they ruining the reputation of the town, but also the career of those who run it. Manager and employees look nothing like good customer service, and i’ve worked at target, ik what it means to be tired.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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