McDonald's

3.0
1965 reviews
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Business Details

5408 East End Blvd S, Marshall, TX
75672, United States
(903) 938-6411
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5408 East End Blvd S, Marshall, TX
75672, United States

Hours

Reviews

3.0
1,965 reviews
5 stars
520
4 stars
331
3 stars
304
2 stars
193
1 star
617

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many waiting over 20 minutes for their orders.

Staff Attitude

Numerous reviews highlighted rude and inattentive staff, with some customers feeling ignored or disrespected.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poor food quality.

Cleanliness

The restaurant was frequently described as dirty, with unkempt restrooms and trash in the dining area.

Management Issues

Reviews indicated a lack of effective management, with complaints about employee shortages and poor communication.
  • KH
    K H
    Nov 16, 2025
    1.0
    Ordered 1 drink on the kiosk, no one at the counter but lots of people in the back
  • AT
    Austin Thompson
    Nov 14, 2025
    1.0
    If you want to wait forever, get terrible customer service and have your order screwed up, come here.
  • DM
    Daniel Moore
    Nov 14, 2025
    1.0
    Terrible service. Nobody works here. Go to the other one close to downtown. Workers here are a waste of time
  • HH
    Heather Watson (hwats)
    Nov 6, 2025
    1.0
    Food is McDonald's but the service is absolutely the worst! Being on one of the busiest highways in the country you'd figure they'd want speed to be a priority. For the simplest of tasks it takes them an eternity. Everything is always down or broken. Employees are always rude. I think the worst part is once you're in line you're trapped and you can't leave if it takes too long. I don't like leaving but I feel like 30 mins is an extraordinarily long wait for fries and caramel macchiato just to find the macchiato machine is broken and to sub for a dr pepper, I was car 4.
  • NW
    Nancy Woods
    Oct 12, 2025
    2.0
    We were asked for our order.. not asked for the drink flavor and all of a sudden radio silence. Almost ten minutes. Then someone else came on and asked our order again. When asked if they had a strawberry shake the answer was “we ain’t got no shakes”😣🤬. Had I not been blocked in I would have happily backed my tail out. Lord and the staff is sitting in the kitchen eating
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Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open daily from 6:00 AM to 11:00 PM.

Does this McDonald's offer delivery service?

Yes, delivery is available daily from 6:00 AM to 11:00 PM via their online ordering website.